Waste Data Officer
Job Summary
- Previous local authority or council experience is highly desirable
- Experience within Waste Services Recycling Environmental Services or Performance & Data functions is advantageous
- Performance Monitoring & Data Management
- Develop and maintain management information systems for service performance reporting.
- Ensure compliance with statutory reporting requirements including Waste Data Flow and Environment Agency submissions.
- Collate analyze and report performance information for stakeholders.
- Produce performance reports dashboards and management information.
- Develop and maintain management information systems for service performance reporting.
- Compliance & Reporting
- Support compliance with waste and recycling legislation and reporting requirements.
- Monitor service performance and identify trends and areas for improvement.
- Ensure accurate data collection validation and reporting processes.
- Support compliance with waste and recycling legislation and reporting requirements.
- Contract & Service Support
- Provide statistical information to support contract administration and procurement activities.
- Support performance monitoring of waste service contracts.
- Assist with service improvement initiatives through analysis and reporting.
- Provide statistical information to support contract administration and procurement activities.
- Complaints FOI & Customer Service
- Coordinate responses to Freedom of Information (FOI) requests.
- Assist with complaints related to household waste recycling centers bin deliveries and bulky waste services.
- Ensure enquiries are handled accurately and within agreed timescales.
- Coordinate responses to Freedom of Information (FOI) requests.
- Financial Administration
- Support budget monitoring and financial administration processes.
- Assist with financial inputs relating to residential and commercial waste services.
- Maintain accurate records and support reporting requirements.
- Support budget monitoring and financial administration processes.
- Team Support & Coordination
- Support and coordinate Waste Support Assistants within the service.
- Assist with workload allocation and service delivery monitoring.
- Promote compliance with Council policies and procedures.
- Support and coordinate Waste Support Assistants within the service.
- Health & Safety
- Promote and maintain high standards of health and safety.
- Support safe working practices and compliance with relevant legislation.
- Promote and maintain high standards of health and safety.
- Stakeholder Engagement
- Represent Waste Services and the Performance Data Team at meetings when required.
- Liaise with contractors partners council departments and elected members.
- Build positive working relationships to support effective service delivery.
- Represent Waste Services and the Performance Data Team at meetings when required.
- Knowledge
- Good knowledge of waste management and recycling services.
- Understanding of waste industry legislation and regulatory requirements.
- Understanding of public sector service delivery.
- Knowledge of Health and Safety legislation and requirements.
- Good understanding of GDPR and data protection requirements.
- Good knowledge of waste management and recycling services.
- Experience
- Experience working in a fast-paced customer-facing environment.
- Experience using IT systems and software packages for reporting and administration.
- Experience compiling analyzing and reporting data.
- Experience handling enquiries complaints or service requests.
- Desirable: Previous experience in a local authority or council environment and within Waste Services Recycling Services Environmental Services or Performance Teams.
- Experience working in a fast-paced customer-facing environment.
- Skills & Competencies
- Strong verbal and written communication skills.
- Excellent analytical and reporting abilities.
- Strong IT skills including Excel and data management systems.
- Excellent organizational and workload management skills.
- Ability to build and maintain effective working relationships.
- Strong customer service skills.
- Problem-solving and analytical thinking capabilities.
- Ability to work under pressure and meet deadlines.
- Flexible approach to changing priorities and service needs.
- Strong verbal and written communication skills.
- Other Requirements
- Commitment to equality diversity and inclusion.
- Commitment to safeguarding health and safety and data protection requirements.
- Flexible approach to service delivery.
- Commitment to continuous professional development.
- Commitment to equality diversity and inclusion.
- This is a 1-month temporary contract
- Rate: 19.55 per hour (Umbrella)
- Pay is provided on a bi-weekly basis
- Previous local authority/council experience is highly desirable
- Opportunity to work within a busy Waste Services and Performance Data team
- Immediate start available
- Responsibility for supporting the coordination of Waste Support Assistants
Required Skills:
Requirements: Experience in a customer-focused or administrative role. Proficiency in using multiple software systems to manage data raise orders and track progress. Experience in handling repairs housing or property-related administration (desirable). Proven ability to input data accurately and efficiently. Qualifications & Skills Strong communication skills both written and verbal. Ability to manage workload independently with minimal supervision. Strong organizational skills with the ability to manage competing priorities. Confidence in handling customer interactions and resolving issues. Attention to detail and high level of accuracy. Competency in using Microsoft Office and other relevant systems. Additional Information 6-month temporary contract. Pay is provided on a bi-weekly basis. Agile working policy (combination of home and office-based working in Loughborough). Must be flexible and responsive to changing workloads and priorities.