Warranty Administrator Maxus Northampton

Are you organised detail-oriented and ready to play a key role in keeping our aftersales operations running smoothly

Allen Motor Group is looking for a proactive and motivated Warranty Administrator to join our team. If you have a keen eye for detail strong administration skills and enjoy working collaboratively with colleagues across our service departments this could be the perfect opportunity for you!

As a Warranty Administrator youll play an essential role in managing warranty claims from submission through to payment ensuring all processes are completed accurately efficiently and in line with manufacturer requirements. Youll work closely with our service teams and management to maintain high standards of compliance support business performance and ensure warranty processes run seamlessly.

As a Warranty Administrator youll take ownership of a varied and important workload including:

• Warranty Claim Management: Prepare submit invoice and manage warranty claims across all manufacturers ensuring accuracy and compliance with submission deadlines.

• Service Team Support: Work closely with service departments to ensure warranty documentation and job cards are completed accurately and submitted promptly.

• Compliance & Documentation: Ensure all warranty activity adheres to manufacturer guidelines warranty policies and GDPR requirements maintaining accurate and auditable records.

• Reporting & Reconciliation: Monitor daily reports investigate returned claims reconcile manufacturer payments and monthly warranty schedules and resolve any discrepancies.

• Manufacturer Updates & Development: Keep up to date with manufacturer policies product developments and recall campaigns attending relevant training as required.

What are we looking for

Were looking for someone who takes pride in getting the details right enjoys working with processes and deadlines and can build positive working relationships with colleagues across the business.

Youll ideally bring:

• Strong organisational and administrative skills with excellent attention to detail.

• The ability to manage multiple tasks prioritise workloads and meet strict deadlines.

• A methodical approach to checking information maintaining records and resolving discrepancies.

• Good communication skills and the confidence to work with service teams and management.

• A proactive attitude with the ability to identify potential issues and raise concerns when necessary.

Experience in warranty administration automotive aftersales or a similar administrative role would be advantageous particularly if you have experience working with manufacturer claims and dealership processes.

At Allen Motor Group we recognise that our people are key to our success. Youll have the opportunity to make a valuable contribution to our aftersales operations work alongside a supportive team and develop your knowledge within the automotive industry.

We believe great people deserve great rewards youll benefit from a fantastic package designed to support you both at work and beyond.

• Holiday allowance: 30 days holiday including bank holidays with additional entitlement as your length of service increases.

• Fantastic staff discounts: Save on MOTs servicing and vehicle parts.

• Life assurance: Enjoy added peace of mind from day one fully funded!

• Mental health support: Access to a dedicated mental health support system.

• Refer a friend bonus: Earn up to 1000 for recommending great people to join our team.

• Career development: Benefit from ongoing training support and opportunities to develop and progress your career.

Ready to take the next step

If youre organised commercially aware and passionate about delivering accurate efficient administration wed love to hear from you.

At Allen Motor Group our people are at the heart of everything we do. Were committed to creating an inclusive workplace where everyone is respected supported and encouraged to succeed.