Medlock Square marks a bold new chapter in the evolution of the Etihad Campus a vibrant yearround destination for culture leisure and entertainment set alongside two global icons: the Etihad Stadium home of Manchester City Football Club and the landmark Coop Live arena.
Named after the River Medlock that runs beneath the site the development celebrates Manchesters industrial heritage while shaping its next era of citydefining experiences. Manchester is known worldwide for its sport music and entertainment and Medlock Square will build on that legacy creating a landmark home for exceptional shared moments and elevating the citys position as one of Europes most dynamic fastgrowing destinations.
At the heart of this new district will be an extraordinary food and beverage offer: from relaxed coffee houses and allday dining to flagship restaurants and premium culinary experiences. Designed to serve both everyday visitors and major event audiences Medlock Square will deliver highquality hospitality all week long and across the events calendar.
About the role
As Head Waiter youll lead restaurant team ensuring smooth service strong team coordination between front of house and back of house and a consistently high-quality guest experience.
This is a hands-on role where youll take ownership of your section acting as the key point of contact for both guests and team members during service. Youll support junior staff maintain service standards and work closely with management to deliver a seamless operation.
Youll play an important role in setting the tone on the floor combining strong service and menu knowledge with energy attention to detail and a natural ability to lead by example.
You will be responsible for:
Service & Guest Experience
Deliver a consistently highquality and engaging guest experience throughout every service. Take ownership of your section ensuring smooth service flow strong coordination and attention to detail. Confidently guide guests through the menu offering informed recommendations and responding to queries or feedback with professionalism and warmth. Anticipate guest needs to create a welcoming memorable experience that reflects the venues standards.
Section Leadership
Lead and coordinate Servers and Runners within your section supporting the team to maintain pace quality and service consistency. Act as a key communication link between Front of House and Back of House ensuring clear information flow and efficient service delivery. Support effective table turns pacing and timing to optimise both guest experience and operational performance.
Operational Excellence
Support opening and closing procedures ensuring your section is fully prepared and serviceready. Maintain high standards of cleanliness organisation and presentation throughout service. Adapt confidently to highvolume periods including matchdays and major events while maintaining service quality and composure.
Team Development & Culture
Support the training and onboarding of new team members through onthejob guidance and coaching. Lead by example during service contributing to a positive energetic and professional team environment that encourages collaboration and high performance.
Standards & Compliance
Uphold all health & safety food safety and licensing requirements at all times. Ensure company service standards are consistently delivered maintaining high levels of personal presentation professionalism and accountability.
Skills Knowledge & Expertise
Essential
Experience as a Waiter/Server in a premium or high-volume environment
Strong understanding of service standards and guest experience
Confident communicator with excellent interpersonal skills
Ability to lead a section and support a team during service
Calm and organised under pressure
Desirable
Experience as a Head Waiter / Senior Server
Knowledge of wines cocktails or premium food service
Experience in high-energy or concept-led dining environments
Why Join Us
Private Medical Insurance (Vitality) including Virtual GP access and rewards
Group Life Assurance 4x salary paid to your nominated beneficiary
Birthday Day Off an extra day to celebrate
Complimentary Meals on Shift breakfast lunch fruit and hot drinks
Employee Assistance Programme & Wellbeing Platform including counselling support
Employee Discounts Platform (Blackhawk) cashback and savings across major retailers
Company Pension Scheme
Generous Holiday Allowance plus bank holidays
Career Development Opportunities with progression across the campus
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