VP, Global Claims Transformation Initiative Lead

VP Global Claims Transformation Initiative Lead

Locations: London England

The VP Claims Transformation Initiative Lead will spearhead the design development and delivery of high-priority strategic initiatives within Chubbs Global Claims Transformation team. Reporting to the Global Claims Transformation Officer this role is purpose-built for someone who can take a capability from concept to execution across a complex multicultural environment spanning Europe Asia Pacific and Latin America.

This leader will own a transformational program end-to-end driving it from strategy and design through implementation and adoption. They will serve as the primary bridge between business stakeholders technology partners and international claims operations ensuring solutions are grounded in Chubbs operating realities and deliver tangible outcomes for employees and customers alike.

Key Responsibilities
Lead the end-to-end strategy design and build-out of a defined transformation initiative within Global Claims
Translate business needs into technical requirements ensuring alignment with claims operations and strategic objectives
Coordinate with cross-functional teams (claims IT data science engineering) to deliver automation projects on time and within scope adapting to the regulatory and operational variation across international markets
Develop and maintain project plans timelines and risk mitigation strategies for the domains initiatives
Create and maintain comprehensive project documentation including timelines budgets and executive communications/status reports
Drive change management and adoption of new tools and workflows championing an employee-centered approach to technology rollout across Claims
Analyze process performance identify opportunities for further automation and implement continuous improvements
Stay current on industry trends in AI automation and claims management and identify opportunities for innovation

7 years of experience in process engineering operations or project management preferably in insurance or financial services
Demonstrated experience leading cross-functional teams and delivering complex projects in an agile environment
Outstanding communication skills able to translate technical concepts for business stakeholders and vice versa
Experience with claims operations is highly desirable
Bachelors degree in engineering business or related field; advanced degree or relevant certifications (Six Sigma PMP Agile) a plus
Strong analytical and critical thinking skills; data-driven decision maker
Initiative-taking adaptable and able to navigate ambiguity
Collaborative inclusive and able to drive consensus across diverse teams