Volunteer Service User Representative (L&D)

Volunteer Service User Representative (L&D)

Location: Hybrid - Remote and at Waythroughs Head Office in London

Timing: 15 Hours per week

About Waythrough

Waythrough provides specialist support across mental health alcohol drugs and related areas. We delivery high-quality evidence-based services designed around the real needs of the people we serve.

Every year we support around 125000 people through over 250 services - and its all made possible by our 3500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer healthier more independent lives Join our team at Waythrough and support people facing challenges around mental health substance use housing or domestic abuse. This is more than just a job its a chance to build meaningful relationships and create lasting change.

The Service User Representative will support the Liaison & Diversion service by bringing the voice and perspective of people with lived experience into service development recruitment and decision-making. The role will help ensure that services remain person-centred responsive and informed by the experiences of those who use them.

Key responsibilities include:

• Participate in staff recruitment activities including contributing to interview panels where appropriate.
• Attend team meetings and provide a service user perspective on planned developments policies and service improvements.
• Support the review and development of service materials communications and resources.
• Contribute to discussions about service delivery and quality improvement initiatives.
• Help gather review and interpret feedback from people accessing the service.
• Share lived experience and insights to inform decision-making and improve outcomes for service users.
• Promote meaningful service user involvement and co-production across the service.
• Maintain confidentiality and professional boundaries in all aspects of the role.
• Attend training supervision and support sessions as required.
• Attend agreed meetings training sessions and engagement opportunities as required.
• General support & teamwork: Be reliable flexible and happy to pitch in where needed to support the team and service delivery.

Skills/qualities we would like you to bring to the role:

• Friendly approachable and nonjudgemental attitude
• Experience of accessing services similar to those provided by Waythrough.
• An interest in improving services for others.
• Ability to communicate thoughts and views confidently and respectfully.
• Willingness to listen to different perspectives and work collaboratively.
• Reliable and able to commit to agreed activities.
• Good communication and listening skills
• Organised and reliable with good timekeeping
• Basic IT confidence (e.g. using email online systems Microsoft tools)
• Ability to follow instructions and work on own initiative when appropriate
• Clear understanding of confidentiality and professional boundaries
• Alignment with organisational values of kindness courage and respect
• An understanding of Waythrough information is available on our website.
• A genuine interest in being part of the mission and vision of Waythrough.
• Ability to maintain confidentiality professional boundaries adhere to Waythrough policies and media guidelines engage in supervision and complete relevant training.

What We Offer

We value the people who make a difference every day. Alongside meaningful work youll enjoy:

• Discounts from various schemes

• Training and personal development

• A chance to make a real difference in peoples lives

• Free induction and role-specific training

• Support from experienced staff and regular supervision

• Opportunities to meet new people and develop your confidence

• Reimbursement for travel and agreed expenses

• Valuable experience that can support your personal or career development

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome and adjustments can be made to enable fair participation.

If you need adjustments or support to apply please email our recruitment team:

How to apply

If youre viewing this advert on an external platform such as Indeed please click Apply via company website to view the full job description and submit your application.

Please note that while this role has a stated closing date we reserve the right to close the advert early should we receive a high number of applications.

Closing date: