Volunteer Admin Assistant

At Rethink Mental Illness we believe everyone deserves understanding connection and the chance to live a fulfilling life. Our volunteers play a vital role in supporting people affected by mental illness and helping create communities where no one feels the roleLocation: Camden and IslingtonAs a Volunteer Admin Assistant you will support the Community Team Advocates by providing essential administrative support through our Customer Relationship Management (CRM) system. Your role will help ensureaccurate up-to-date records by adding notes uploading documents and completing other data-related tasks that enable advocates to focus on supporting people in our you will be able to dedicate a minimum of7 hours per weekto volunteering betweenMonday Friday. There will be flexibility around how you choose to complete these hours. The role is home-based however you will be based locally to Camden and training and regular supervision will be provided soyoullfeel confident and supported in your role requires a basic DBS check which will be arranged and paid for by Rethink Mental aVolunteer Admin Assistantyouwill:Add and update case notes on the CRM system Upload and organise documents within the CRM Ensure records areaccurate complete and up to date Support advocates with general CRM administration tasks Flagg missing or incomplete information to the Community Team Follow data protection and confidentiality guidelines at all timesAbout the serviceOur service supports individuals who are vulnerable and find themselves in a challenging situation in their offerone-to-onesupport to a wide range of people with learning physical sensory disabilities and mental illness who are struggling to have their voice head when important decisions are being made or they are unhappy about a service they have received especially if the outcome could have a negative impact on their supporting the Community Team with CRM administration you will play an important behind-the-scenes role in helping the service run smoothly and ensuring records are wellmaintained compliant and easy to will make you a great fit for this roleA positive and reliable attitude Good organisational and time-management skills Attention to detail and accuracy Basic administration and IT skills Confidence using digital systems (training will be provided) Ability to handle sensitive and confidential information appropriately Access to the internet and a laptopItsnot essential but you may also bring:Experience using CRM or database systems Previousadministrative or office experience Lived experience of mental illness Knowledge of Rethink Mental Illness and the work we doHow to applyTo apply please click the apply now button and complete a short interest form. You will have the opportunity to upload a CV and/or cover letterhoweverthis is not mandatory.A member of the team will review your application and be in touch to update you on the next steps. If your application is successful you will be invited to take part in an informal volunteer you have any questions about the role or would like to find out more before applying please contactthe volunteer manager:Georgeta are weWereRethink Mental Illness a leading charity provider of mental health services in England. We support thousands of people through our groups services policycampaigns and adviceand information. Our work supports us in delivering on our mission:A better life for everyone severely affected by mental is an exciting time to join our growing charity. We are on a transformation journey one that supports the delivery of the organisation strategy delivering Communities that Care. Supporting employees managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for Equity InclusionDiversity is important tousand we appreciate difference through difference inclusiveness and belonging. It gives us a deeper understanding of the world oursocietyand the diverse communitieswereworking with. By including everyone weare able todraw on the unique experiences andexpertiseof our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverseinclusiveand engaged employer. We recognise and support staff networks for our Black Asian and minority ethnic and our LGBTQIA colleagues. We are also proud to have been awarded Disability Confident Employer statusand are a signatory to the Business in the Community Race at Work a truly anti-racist organisationWe have an ambition of become a truly anti-racist employer campaigningorganisationand service provider -and in our efforts to influence policy and wider societal factorsimpactingon mental health set out inouranti-racist have designed a multi-year anti-racist programme of work contained in ourRace Equality Action Planwhichdemonstrateour intention tohold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.