Voids & Lettings Officer

35 hours per week office based (required to work each day Monday to Friday)

An opportunity has arisen as a Voids & Lettings Officer within the Voids & Lettings Team.

What youll do

Be responsible for coordinating the voids and lettings process with Housing Property Services Contractors Local Authorities and Customers to ensure properties are relet within CHSs agreed targets and with the relevant compliance/safety certification.

Be responsible for co-ordinating mutual exchange process applications received from customers liaising with Housing Officers and other landlords to ensure accurate decisions are made within target with the relevant compliance/safety certification received.

Make or recommend changes to make continuous improvements in service delivery to ensure that services provided offer best value for money and comply with CHS targets and standards.

Ensure the voids lettings and mutual exchange process meets all regulatory and audit requirements.

Provide effective accurate and high-quality advice and information to customers making enquiries about a range of housing management issues including housing and tenancy advice.

About You:

1. Competent in the use of MS Office packages (including Word Excel Outlook).
2. A good working knowledge of computer software applications to provide a range of technical and administrative support.
3. Previous experience of working co-operatively in partnership to deliver services.
4. Previous experience in an administrative role preferably involving either letting voids and mutual exchanges.
5. Experience in contributing to change reviewing or designing processes.

For further information please contact Sue Smith Customer Services Manager

Closing Date : Friday 4th September 2026

Interview Date: Wednesday 9th September 2026

Founded in 1927 Cambridge Housing Society (CHS) is an independent housing association with over 3000 homes in Cambridge and Cambridgeshire. We are one of only two independent housing associations working just in Cambridgeshire and we are the only one to offer a blend of affordable rented homes specialist supported housing and a range of community support services.

We are here to enable people to flourish by providing security and creating opportunities through the delivery of high-quality Cambridgeshire based homes with support.