VodafoneThree Financial Services Compliance Advice Manager

Were creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through  our collective strengths and talents we will transform customers experience and create a best-in-class network for coverage  connectivity and reliability delivering greater value and more choice for the nation than ever before.

There are very few moments in our careers where we can feel the ground shifting beneath us where we can sense that  something bigger than weve known before is taking shape. Were not just building a company. Were going to build a culture  a legacy and a future to be proud of. 

The Financial Services Compliance Advice function sits within the Risk & Compliance Team operating within the second line of defence. It provides independent challenge guidance and oversight to VodafoneThrees first-line business functions in relation to its financial services activities. The function plays a critical role in supporting the organisations compliance with the FCA regulatory framework by translating regulatory expectations into practical proportionate and commercially viable compliance requirements.

This role is accountable for delivering risk-based pragmatic and commercially aware compliance advice that enables first line decision makers to take informed risk-based decisions. Working closely with the Head of Financial Services Compliance the role contributes to the identification and oversight of key compliance risks supports the development and maintenance of financial services policy and control frameworks and helps ensure that regulatory obligations are

embedded effectively into business operations. The role also supports proactive and constructive engagement with regulatory bodies plays a key part in embedding Consumer Duty principles across strategic initiatives governance product design and customer journeys and contributes to compliance reporting (internal and external) that supports effective oversight decision-making and risk management.

The ideal candidate will bring a deep understanding of the FCA regulatory environment supported by proven experience in providing high-quality and impactful compliance advice within a regulated financial services context. They will demonstrate excellent stakeholder engagement skills with the confidence to provide constructive challenge while maintaining trusted relationships across commercial operational legal and senior leadership teams. The ability to interpret complex regulatory requirements and translate them into clear and actionable guidance is essential.

• Provide clear high-quality risk-based and commercially aware compliance advice to first-line business functions on financial services regulation and conduct risks in support of the overall financial services compliance strategy.
• Interpret the FCA Handbook (with particular focus on CONC ICOBS PRIN and SYSC) and translate regulatory requirements into clear pragmatic and actionable guidance that supports informed business decision-making and good customer outcomes.
•  Act as a trusted second-line advisor building strong relationships and influence across the business and providing constructive challenge oversight and clear advice on business initiatives product development and change activity.
• Ensure compliance advice is delivered from a joined-up VodafoneThree-wide perspective taking account of differences and interdependencies between legacy Vodafone and Three businesses. This includes proactively consulting with compliance colleagues across the group to ensure advice is aligned coherent and complementary and supporting consistency or otherwise respecting entity-specific obligations and risk profiles.
•  Support first-line ownership of financial services compliance and conduct risks by assisting with risk identification and assessment escalation of material or emerging risks and the design of effective proportionate controls aligned to regulatory expectations risk appetite and VodafoneThrees Risk Management Framework.
• Maintain awareness of the firms regulatory permissions and scope of authorisation and escalate potential permission or scope risks arising from new products or business changes.
• Provide second-line advice challenge and oversight in relation to financial services incidents breaches and issues including supporting impact assessments root cause analysis and the development of appropriate and timely remediation that delivers fair customer and regulatory outcomes.
• Contribute to the development review and implementation of financial services compliance policies standards and guidance ensuring they are clear practical proportionate and aligned to both regulatory obligations and business needs.
• Provide compliance input into new and materially changed financial services products services and business activities partnering with commercial and operational teams to embed regulatory considerations from design through to delivery and championing compliance by design and good customer outcomes.
• Support the embedding of Consumer Duty principles across governance product lifecycle activity customer journeys and strategic initiatives providing advice in relation to fair value customer understanding and customer support.
• Working closely with the Head of Financial Services Compliance support proactive and constructive regulatory engagement including contributing to regulatory correspondence supervisory interactions and responses to information requests. This may include preparing technical content evidence and analysis for regulatory correspondence.
• Support horizon scanning and regulatory change activity identifying emerging developments assessing potential business impacts and supporting the communication of clear actionable insights to stakeholders.
• Prepare and contribute to high-quality compliance reporting and management information (internal and external) to support governance forums senior management oversight regulatory engagement and effective risk management. This will include identifying themes emerging risks and trends arising from compliance advice incidents regulatory change and business activity to feed into compliance MI dashboards and governance reporting.
• Support the development and delivery of compliance training and awareness activities including contributing to targeted training for business teams Senior Managers and certified individuals to promote understanding of regulatory obligations conduct expectations and good customer outcomes. 
• Work collaboratively with the wider Risk & Compliance Team to support delivery continuous improvement and ongoing maturity of the financial services compliance programme and wider risk and compliance framework.
  
   

Qualifications :

• Second-line advisory experience in a UK regulated firm (c. 5 years) with strong technical understanding of the FCA  Handbook ideally spanning CONC ICOBS PRIN (incl. Consumer Duty) and SYSC and the ability to apply these to consumer credit and general insurance distribution propositions.
•  Proven ability to interpret complex rules and translate them into clear actionable guidance for non-technical audiences (e.g. product commercial digital marketing and operations) balancing regulatory expectations with risk appetite and commercial objectives.
• Track record of regulatory change delivery from horizon scanning and impact assessment through to embedding new/ updated FCA requirements (e.g. Consumer Duty enhancements) across processes controls and MI.
•  Demonstrable experience embedding Consumer Duty across governance product lifecycle and customer journeys advising on fair value customer understanding and customer support and constructively challenging MI where outcomes deviate from tolerance or indicate increasing risk exposures.

Additional Information :

We know that everyone is unique with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive whatever their personal or professional background. If youre excited about this role but your experience doesnt align exactly with every part of the job description we encourage you to apply as you may be the right candidate for this role or another role and our recruitment team can help you see how your skills fit in.

What we offer

We care about our peoples success by offering great pay bonuses up to 28 days off plus bank holidays and paid time for charity work. You can personalise our benefits for you and your family like discounts vouchers a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
 

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments a sign language interpreter or assistive technology please refer to the Accessibility section of our Careers website ( for guidance. 

We use AI in different parts of our business to boost innovation improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.

During the interview we want you to rely on your own knowledge and skills to show us who you really areyour personality creativity and abilities. Above all were looking for authenticity and cant wait to get to know the real you.

Posting End Date: 31st July 2026

Recruiter Name: Kirsty Fagan

Recruiter Email:

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments a sign language interpreter or assistive technology please contact your recruiter directly or email for guidance.

We use AI in different parts of our business to boost innovation improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.

During the interview we want you to rely on your own knowledge and skills to show us who you really areyour personality creativity and abilities. Above all were looking for authenticity and cant wait to get to know the real you.

 #VodafoneThree

Remote Work :

No

Employment Type :

Full-time