VodafoneThree Digital Insights Specialist 12 Month Secondment

What youll do
As a CRO Performance Insights Specialist youll play a key role in helping us understand how customers interact with our digital journeys and where we can optimise experiences to drive better outcomes. Sitting within the Digital Insights team and embedded into the CRO and Test & Learn function youll turn behavioural data and experimentation results into meaningful business insight.

Youll work closely with Product UX Ecommerce Engineering and CRO teams to evaluate A/B tests uncover customer friction points and shape future optimisation priorities. This role is ideal for someone who enjoys blending analytics storytelling experimentation and commercial thinking in a fast-moving digital environment.

Key responsibilities include:

• Analyse A/B and multivariate test performance to understand customer behaviour and commercial impact
• Conduct journey diagnostics using tools such as Adobe Analytics Contentsquare Medallia and BI dashboards
• Translate test outcomes into actionable recommendations that improve digital experiences and conversion performance
• Produce clear and engaging insight reports test summaries and optimisation readouts for stakeholders
• Maintain a structured library of experimentation learnings and reusable insight themes
• Identify behavioural trends and emerging customer issues to support future testing opportunities
• Partner with UX Product Ecommerce and Engineering teams to guide optimisation priorities
• Support data accuracy tagging validation and measurement integrity across digital experiments

Qualifications :

Who you are

• Experienced in digital analytics CRO experimentation analysis or digital optimisation environments
• Understanding of Frequentist and Bayesian approaches.
• Strong analytical mindset with the ability to interpret testing results and identify meaningful behavioural insights
• Hands-on experience with Adobe Analytics Contentsquare Medallia BI dashboards or similar analytics platforms
• Comfortable working with experimentation frameworks and evaluating statistical significance
• Able to simplify complex data into clear commercially focused recommendations and insight stories
• Detail-oriented with a strong focus on data quality tagging accuracy and measurement standards
• Collaborative and confident working across cross-functional digital teams including Product UX Ecommerce and Engineering
• Strong communication and stakeholder management skills with the ability to present insights clearly and influence decision making

Additional Information :

Worried that you dont meet all the desired criteria exactly  

We know that everyone is unique with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive whatever their personal or professional background. If youre excited about this role but your experience doesnt align exactly with every part of the job description we encourage you to apply as you may be the right candidate for this role or another role and our recruitment team can help you see how your skills fit in.

What we offer 

We care about our peoples success by offering great pay bonuses up to 28 days off plus bank holidays and paid time for charity work. You can personalise our benefits for you and your family like discounts vouchers a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. 

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments a sign language interpreter or assistive technology please contact your recruiter directly or email for guidance.

We use AI in different parts of our business to boost innovation improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.

During the interview we want you to rely on your own knowledge and skills to show us who you really areyour personality creativity and abilities. Above all were looking for authenticity and cant wait to get to know the real you.

 #VodafoneThree

Remote Work :

No

Employment Type :

Full-time