Virtual Inspector

Closing Date

Job Title: Virtual Inspector
Location: Sussex
Contract Type: Permanent
Hours: Full-time 38 hours Monday - Friday

Salary: up to 31000 depending on experience

About the role:

We are seeking a professional who possess a wealth of knowledge in the water industry and water supply networks gained from a previous customer-facing role.

By leveraging the power of video imagery and AI you will expertly handle customer calls to analyse their issue and swiftly determine the best next course of action enabling us to achieve speedy resolutions.

Are you passionate about making a difference solving complex problems and delivering exceptional service to our customers

Then why not leverage your technical expertise in water networks and become a key member of our innovative Virtual Triage team

What you will be responsible for:

You will be coordinating third-party involvement for repairs which will be a seamless process for you as you demonstrate your adeptness in managing customer interactions and raising work orders using our contact centre systems.

Your technical experience preferably in a Network Service Inspector role positions you for success and we will continue to invest in your growth through further training opportunities.

Southern Water is at the forefront of transforming Britains water industry investing significantly to enhance resilience sustainability and service excellence. With 7.8bn planned investment for 2025-30 this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.

You will be joining at a time of significant change working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact influence major strategic decisions and drive long-term value creation

At Southern Water we believe diverse perspectives drive innovation. If youre passionate about making a positive impact and think you can bring value to our team wed love to hear from youeven if you dont tick every box. Your unique skills and experiences could be exactly what we need.

If this role isnt quite what youre looking for but are keen to be contacted about opportunities at Southern Water you can register your details here: Introduce Yourself (- Introduce Yourself)

Our Commitment to Diversity

We welcome applicants from all backgrounds identities and experiences. We do not discriminate based on race ethnicity gender sexual orientation age disability religion or any other protected characteristic. If you need reasonable adjustments during the recruitment process please let us know.

Additional information:

In line with Southern Waters security requirements successful candidates will be required to provide evidence of their identity eligibility to work in the UK criminal record check (DBS) and verification of their employment and/or education history for the past three years.

Appointment to this role is subject to the successful completion of all preemployment checks including security vetting.

Please note that if a candidate does not meet the required security standards or fails to pass the vetting process

Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting which may involve providing additional documentation.