Village Manager

We are working closely withSouthern Housingto assist with the appointment of a Village Manager on a 3-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: 19.27 - 25.44 per hour

Summary:

The Village Manager will be responsible for delivering an outstanding customer-focused housing management service across a designated patch. The role involves managing customer relationships tenancy and leasehold services resolving anti-social behaviour supporting tenancy sustainment and working collaboratively with colleagues and stakeholders to create safe thriving communities.

Responsibilities:

• Manage customer relationships ensuring individual and community needs are met.
• Deliver high-quality tenancy and leasehold management services across an allocated patch.
• Let empty homes efficiently and support income maximisation through effective arrears management.
• Manage customer expectations and resolve issues promptly and professionally.
• Investigate and resolve anti-social behaviour cases and undertake appropriate case management.
• Conduct estate inspections and ensure properties remain safe including fire safety compliance.

Qualification:

• A-Level qualifications or an equivalent professional qualification or significant relevant experience.

Essentials:

• Proven experience working within a customer service environment.
• Experience delivering tenancy and/or leasehold management services.
• Knowledge of the legal framework relating to tenancy and leasehold management.
• Strong customer service skills with a customer-first approach.
• Experience managing customer expectations and resolving complaints effectively.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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