Vice President, Site Reliability Engineer
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Job Summary
About this role
BlackRock Company Overview:
BlackRock is a global leader in investment management risk management and advisory services for institutional and retail clients. We help clients achieve their goals and overcome challenges with a range of products including separate accounts mutual funds iShares (exchange-traded funds) and other pooled investment vehicles. We also offer risk management advisory and enterprise investment system services to a broad base of institutional investors through BlackRock Solutions. Headquartered in New York City as of February 5 2025 we handle approximately$11.5 trillionin assets under management (AUM) and have around19000 employeesin offices across 38 countries with a significant presence in key global markets including North and South America Europe Asia Australia the Middle East and Africa.
Role Overview:
Were seeking a Site Reliability Engineer (SRE) for a new Client Services-focused role that combines deep reliability engineering withstrongClient partnership. This role sits closely aligned withourTechnology Client Experienceteamand complements our embedded SRE model by providing focused reliability engagement for priorityClients. You will act as a client-facing reliability partner-helping manage escalations improve onboarding readiness surface systemic risks and translate client pain points into durable engineering improvements.
Role Responsibilities
Act as aClient-facing reliability partner providing a clear point of coordination during incidents escalations onboarding and major operational events
Assistwithincident management including technical coordination issue narrative stakeholder communication and follow-through to resolution
Partner closely with Technology Client Experience engineering and platform teams to ensure reliability issues are understood owned and driven to closure end to end
Proactively support onboarding and operational readiness for top-tier clients byidentifyingsystemic risksvalidatingsupportability and ensuring operational standards are met before scale
Translate recurringClient pain points escalation themes and onboarding learnings into actionable systemic reliability improvements across products and platforms
Shift reliability left by engaging early innew Clientonboarding change planning and design discussions toproactivelysurfacerisks
Help navigate the organization to unblock remediation actions align stakeholders and accelerate resolution of high-priority client reliability issues
Improve engineering culture by reinforcing a deliberate consistent and non-reactive approach to client reliability partnership
Contribute to architectural operational readiness and observability discussions with a focus on client impact resilience and supportability
Design and improve monitoring telemetry and operational visibility for client-critical workflows and journeys
Drive detailed root cause investigations for significant client-impacting incidents with strong focus on prevention and issue avoidance
Create and coordinate retrospectives for key incidents and onboarding events ensuring learnings are captured and translated into concrete follow-up actions
Anticipate opportunities to strengthen the resiliency profile of systems and workflows most important to priority clients
Act as a culture carrier for SRE principles helping teams connect engineering decisions to real client experience and trust
Skills/Qualifications
Must Have
B.S. / M.S. degree in Computer Science Engineering or a related discipline with 5 8 years of experience
Strong experience in Site Reliability Engineering production engineering or a related reliability-focused role supporting critical systems
Demonstrated ability to manage complex incident escalations and coordinate effectively across engineering product operations and stakeholder groups
Strong communication skills including the ability to translate technical issues into clear credible narratives for senior stakeholders and client-facing partners
Experience driving operational readiness onboarding readiness or production supportability reviews for high-scale systems or strategic initiatives
Strong troubleshooting and problem-solving skills with the ability to identify both immediate remediation paths and underlying systemic issues
Passion for improving the reliability resilience and supportability of highly available systems
Experience with observability monitoring and telemetry tools used to detect diagnose and prevent incidents
Ability to build strong cross-functional relationships and influence outcomes without direct authority
Self-motivated highly accountable and comfortable operating in ambiguous fast-moving environments
Knowledge of software development methodologies release processes and operational support models
Strong analytical thinking and a bias toward proactive risk identification and prevention
Good to Have
Experience working closely with client-facing engineering support or relationship teams
Familiarity with onboarding processes change governance and operational readiness frameworks
Exposure to cloud ecosystems such as AWS or Azure
Experience with relational databases and distributed systems
Familiarity with automation scripting and modern DevOps / CI/CD practices
Experience defining or supporting critical user journey monitoring SLOs SLIs or service health reporting
Exposure to large-scale enterprise platforms where reliability stakeholder coordination and operational rigor are critical
Our benefits
To help you stay energized engaged and inspired we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax recharge and be there for the people you care about.
Our hybrid work model
BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
Guidance on AI use for candidates
At BlackRock AI has long been part of how we work enhancing decision-making improving operations and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn prepare and work more effectively; but during our interview process we want to focus on getting to know you through your own experiences thinking and judgment. To support you weve provided guidanceon when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.
About BlackRock
At BlackRock we are all connected by one mission: to help more and more people experience financial well-being. Our clients and the people they serve are saving for retirement paying for their childrens educations buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment the one we make in our employees. Its why were dedicated to creating an environment where our colleagues feel welcomed valued and supported with networks benefits and development opportunities to help them thrive.
To learn more about BlackRock please visit . We also encourage you to get to know us on LinkedIn Instagram YouTube X and TikTok.
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age disability race religion sex sexual orientation and other protected characteristics at law.
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About Company
BlackRock is one of the world’s preeminent asset management firms and a premier provider of investment management. Find out more information here.
