Vulnerability Strategy Manager

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

London/Cardiff/UK Remote equity Incentive Awards tied to your performance Benefits

Our VAIB team

Making money work for everyone is what we do at Monzo but it only counts if it works for the people who need support the most. Our Vulnerability Accessibility Inclusion and Bereavements (VAIB) team is dedicated to breaking down barriers across the bank. We make sure that whether a customer is vulnerable disabled excluded or experiencing a bereavement they get a product and a service that is empathetic accessible and built entirely with them in mind.

Youll play a key role by

As VAIB Strategy Manager at Monzo you will lead and develop a high-performing team of Strategy Analysts dedicated to improving vulnerability accessibility inclusion and bereavement outcomes. You will act as the bridge between overarching strategy and execution translating business priorities into data-driven programs that deliver exceptional customer experiences. By collaborating closely with cross-functional stakeholders you will ensure VAIB considerations are deeply embedded into all products and services while maintaining strict regulatory compliance and governance. Ultimately you will balance empathetic people leadership with rigorous operational discipline to continuously identify emerging opportunities and drive meaningful change for our customers.

• Lead and Develop Talent: Coach and build a high-performing engaged team of Strategy Analysts driving recruitment knowledge-sharing and a culture of accountability that aligns with Monzos core values.
• Drive Strategy and Delivery: Translate VAIB priorities into clear actionable projects and oversee the implementation of customer-centric treatment strategies expertly balancing team capacity with strategic and regulatory demands.
• Leverage Data for Improvement: Monitor customer journeys and performance metrics utilizing both quantitative and qualitative insights to identify emerging trends resolve gaps and make evidence-led recommendations with Strategy Leads.
• Champion Cross-Functional Collaboration: Partner seamlessly across Operations Product Risk Data and Engineering to ensure VAIB considerations are deeply embedded into wider business initiatives and customer touchpoints.
• Manage Risk and Governance: Work closely with Risk and Compliance partners to design document and operate robust controls ensuring all team activities strictly adhere to internal governance and external regulatory expectations.
• Resolve Complex Escalations: Act as the primary escalation point for complex customer operational or regulatory issues guiding the team through ambiguity to reach appropriate and proportionate outcomes.
• Lead Through Change: Own and cascade crucial business communications and leadership updates effectively supporting stakeholders through process changes while identifying emerging opportunities for continuous improvement.
  
  

Wed love to hear from you if

• You have deep subject matter expertise in vulnerability accessibility inclusion and bereavement (VAIB) applying key legal and industry standards (e.g. Consumer Duty Equality Act WCAG) to proactively reduce barriers and champion exceptional customer outcomes.
• You are a values-driven leader with a proven track record of building motivated high-performing teams through coaching clear feedback and a strong commitment to continuous professional development for both yourself and your team.
• You are highly organised and adaptable with the ability to manage competing priorities allocate team capacity and translate strategic goals into structured programs of work that are successfully delivered and monitored.
• You can interpret customer insights and operational data to make evidence-based recommendations and sound decisions particularly when navigating complex or ambiguous regulatory and operational challenges.
• You have a strong grasp of risk governance and control environments paired with excellent communication skills to influence stakeholders manage formal actions and confidently guide your team through organisational change.

Not ticking every box Thats totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo were dedicated to creating a diverse and welcoming team. If youre passionate about this role and keen to learn and grow with us we encourage you to apply even if you dont have everything thats listed just yet. Drop us your application wed love to hear from you!

Whats in it for you

equity Incentive Awards tied to your performance

We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.

1000 learning budget each year to use on books training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Plus lots more! Read our full list of benefits.

The application journey has 3 key steps

• Recruiter call (25 minutes)
• Values & Behaviours Interview (60 minutes)
• Role Specific Interview (60 minutes)

This process should take around 3-4 weeks - your schedule is really important to us so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

Well only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you dont miss out.

#LI-REMOTE #LI-CB4

Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage