UX Design Principal (Mat Cover)

Job Title: UX Design Principal

Location: Hybrid - Manchester 3 days in office 2 days remote

Salary From: 64000

Who we are:

interactive investor is an award-winning investment platform that puts its customers in control of their financial future. Weve been helping investors for nearly 30 years. Weve seen market highs and lows and been resilient throughout. Were now the UKs number one flat-fee investment platform with assets under administration approaching 75 billion and over 500000 customers.

Purpose of the Role

The Principal UX Designer leads the design of complex high-impact customer experiences helping shape product strategy influence organisational direction and elevate UX maturity across the business. Youll join a highly collaborative supportive and talented UX team with a strong culture of partnership continuous learning and shared success where great ideas can come from anyone and design excellence is achieved together.

Working across multiple squads and initiatives you will provide leadership through expertise coaching and strategic influence. Youll collaborate closely with UX Research UX Writing Product Engineering Analytics and the Design System team to deliver intuitive accessible and effective digital experiences that meet customer and business needs.

This is an opportunity to play a key role in a significant user-centred transformation within a leading financial services organisation.

Key Responsibilities

UX Strategy & Leadership

• Partner with the UX Design Manager to define and drive UX strategy across products platforms and customer journeys
• Help evolve the UX discipline by shaping standards practices and ways of working
• Identify opportunities to improve customer outcomes and business performance
  
  

Design Excellence

• Lead the design of complex strategically important initiatives spanning multiple products teams and journeys
• Drive end-to-end design activities from discovery through to delivery and optimisation
• Create and contribute to journey maps wireframes prototypes and high-fidelity designs
• Set the benchmark for design quality craft and execution across the UX team
  
  

Standards Accessibility & Design Systems

• Champion UX best practices accessibility and inclusive design throughout the product lifecycle
• Support the adoption and evolution of the Design System to ensure consistency and scalability
  
  

Mentoring & Influence

• Act as a role model for UX sharing expertise and helping grow capability across the team
• Communicate design strategy and rationale to stakeholders at all levels
• Influence decisions through customer insight evidence and design expertise
• Advocate for user-centred design and help strengthen a customer-focused culture
  
  

Requirements

Must Have

• Significant experience in a Principal Lead Staff or equivalent senior UX design role
• Proven track record designing complex digital products platforms and customer journeys
• Strong portfolio demonstrating strategic thinking design leadership and measurable impact
• Expertise in UX design interaction design information architecture and complex problem solving
• Experience leading large-scale or strategically important design initiatives
• Excellent stakeholder management communication and presentation skills
• Strong understanding of accessibility inclusive design and WCAG standards
• Experience working with and championing Design Systems
  
  

Desirable

• Experience within regulated industries particularly financial services
• Experience leading transformation programmes or strategic design initiatives
• Experience influencing organisational change and design maturity
• Understanding of end-to-end customer journeys across multiple channels
• Experience using AI-powered tools to support research ideation and design delivery
  
  

Benefits

Benefits

• Group Personal Pension Plan- 8% employer contribution and 4% employee contribution
• Life AssuranceandGroup Income Protection
• Private Medical Insurance- Provided by Bupa
• 25 Days Annual Leave plus bank holidays
• Staff Discountson our investment products
• Personal & Well-being Fund- Supporting your physical and mental wellness
• Retail Discounts- Savings at a wide range of high street and online retailers
• Voluntary Flexible Benefits- Tailor your benefits to suit your lifestyle