Urban Account Manager

Smiths Detection is a global leader in threat detection and security screening technologies helping protect people and infrastructure around the world. We are seeking an experienced Urban Account Manager to drive growth across our Urban market sector throughout Northern Europe.

This is a customer-facing commercial role focused on developing existing business strengthening partner relationships and identifying new opportunities within law enforcement corrections critical infrastructure government public sector and security markets.

The Opportunity

As the Urban Account Manager you will be responsible for managing a portfolio of customers distributors and partners across Northern Europe. You will drive revenue growth through proactive account management lifecycle sales upgrades services and expansion opportunities across the installed base.

Working closely with the wider sales organisation you will become a trusted commercial partner to customers while supporting the achievement of order intake revenue and margin targets.

What you will be doing:

• Manage relationships with customers distributors resellers and business partners across the Urban sector.
• Act as the primary commercial contact for day-to-day customer and partner activities.
• Develop and execute account growth plans for existing customers.
• Identify opportunities for upgrades replacements accessories services and additional equipment sales.
• Build and maintain a robust sales pipeline and accurate forecast.
• Follow up quotations and proposals to maximise conversion rates.
• Support customer presentations product demonstrations industry events and partner engagements.
• Work collaboratively with Service Operations Supply Chain and Product teams to ensure excellent customer support.
• Monitor market activity procurement programmes and competitor developments.
• Maintain accurate CRM records and sales reporting.

What Success Looks Like

• Growth within existing customer accounts.
• Increased partner engagement and performance.
• Strong forecast accuracy and pipeline management.
• High levels of customer satisfaction and retention.
• Achievement of order intake and revenue objectives.

Why Join Us

This role offers the opportunity to work with market-leading security technologies while building relationships with some of the most important public-sector organisations across Northern Europe. You will play a key role in supporting safer communities and critical infrastructure through innovative detection and screening solutions.

Qualifications :

• Proven experience in account management sales business development or customer-facing commercial roles within Security technology screening detection or public safety solutions.
• Strong relationship-building and stakeholder management skills.
• Experience managing customer portfolios and driving revenue growth.
• Ability to identify commercial opportunities and convert them into sales.
• Excellent communication negotiation and organisational skills.
• Experience using CRM and sales management tools.

Desirable Experience

• Public sector government law enforcement or corrections markets.
• Distributor and channel partner management.
• Critical infrastructure or physical security environments.
• Understanding of public procurement and tendering processes.

Additional Information :

Join us and well help build your career with excellent training and opportunities for career growth across the business both locally and globally. Youll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. Youll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial and lifestyle perspective.

Join us and work for a world-leader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Detection nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website.

Remote Work :

No

Employment Type :

Full-time