Underwriting Team Manager

The Underwriting Team Manager leads a team that delivers high quality operational support to underwriting teams ensuring efficient accurate and scalable processes across all service areas. The role provides oversight of workflow performance service controls and reporting enabling underwriting teams to operate effectively and meet business expectations.

Success in this role requires strong leadership deep understanding of underwriting support and a commitment to continuous improvement. The Underwriting TeamManager plays a pivotal role in driving operational excellence and supporting the organisations underwriting strategy.

The role formally reports to Pro Global but workingwithina London based insurer within the Underwriting Operations function. Pro operates a flexible hybrid working policy and this role would be based in our London office.

Key Responsibilities

Operational Leadership & Workflow Management:

• Maintain endtoend oversight of Senior Underwriting Support Assistants the Group Team Lead and Technical Leads across submission clearance documentation data capture and regulatory reporting.
• Provide direct line management including 1:1s appraisals coaching and objective setting.
• Ensure all activity aligns with the organisations Ethical and Service Standards.
• Work closely with Underwriters to resolve daytoday queries and provide operational solutions.
• Build and maintain strong relationships with Underwriters across all supported business areas.
• Monitor workflow tools to ensure timely task completion and escalate issues where required.
• Manage daily workflow submission flow endorsements renewal tracking and peer review to meet agreed service levels.
• Maintain robust service controls and reporting frameworks to manage operational risk and ensure compliance.
• Coordinate administrative and project support including ad hoc activities as required.

Data Quality Reporting & Underwriting Support

• Monitor underwriting and support metrics including EPI KYD and GWP identifying unexpected movements and escalating as needed.
• Oversee completion of key data elements ensuring the Group Team Lead monitors completion statistics (e.g. Rate Change) and maintains accurate data capture.
• Ensure all required reporting and variance checks are completed accurately and on schedule.
• Ensure activity completed in electronic platforms is accurately reflected in client systems.
• Ensure bookings are up to date and lead any required data remediation during the close process.
• Identify and escalate key data issues such as binder discrepancies unpaid premium or unallocated cash.
• Monitor and share underwriting dashboards ensuring issues and actions are raised with the appropriate individuals.

Stakeholder Engagement & CrossTeam Collaboration

• Collaborate with business partners to embed BAU processes that support strategic initiatives and evolving underwriting needs.
• Liaise with senior business leaders underwriting managers and operational teams to ensure objectives are met and stakeholders have the insights required for leadership reporting.
• Maintain strong working relationships with Underwriters across all supported business areas to ensure alignment and service consistency.
• Performance People Leadership & Continuous Improvement
• Oversee team performance to ensure highquality service delivery and identify opportunities for development and improvement.
• Drive operational improvements proactively identifying opportunities to optimise crossover points between Underwriting Support and Underwriters.
• Lead process optimisation efficiency gains and bestpractice adoption across the team.
• Provide insights and reporting to business leaders on productivity quality and operational performance.

Skills & Experience

• Bachelors degree preferred (not essential).
• Previous Team Leader/Supervisory experience is essential.
• Minimum 3 years team management experience within the insurance market.
• Strong verbal and written communication skills.
• Ability to use discretion and problemsolve within global outsourcing models.
• Demonstrated continuous improvement mindset.
• Ability to work flexibly particularly during peak underwriting periods.
• Proven ability to prioritise organise and deliver with speed and accuracy under pressure.
• Experience managing work allocation and delivering to SLAs/tight deadlines.
• Strong relationshipbuilding skills.
• Commitment to developing a career in Operations.

By submitting your personal data to Pro and by using our website you give your consent that all personal data you submit as part of your application may be processed by us in the manner and for the purposes described in our HR applicant privacy policy. For further information please refer to our Data Protection Policy a copy of which can be requested from Pro HR.

Pro is a specialist outsourcing and consulting company focused solely on the insurance and reinsurance industries.

We work with clients to identify changes needed to improve their business processes minimise operating overheads and implement the controls required to meet new regulations delivering tailored solutions to meet clients needs.

Our UK offices are in Gloucester Glasgow Liverpool Horsham and central London. We are also a global company with offices in the United States Cologne and Unna (Germany) and Argentina. We also operate a hybrid working model so you can work at home and in the office.

We provide expert support in the areas of underwriting claims management financial and technical accounting and risk and auditing utilising the best technology available on the market and adopting a proactive approach.