UK Customer Service Representative

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance repair and operations (MRO) products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders including our associates.

Requisition ID :21764

Employment Type :Full Time

Job Category :Customer Service/Support

Work Location :Wednesbury UK

As Onsite Procurement Coordinator you will be the face of MSC at our customers site. You will be responsible for coordinating daily activities to ensure successful product procurement including the management of all special tooling requirements related service queries for product and functional services provided.

Are you looking to take your career to the next level When you join MSC we offer you more than just a job we provide the opportunity to grow and develop helping you build your career. Great businesses need great people - thats where you come in!

Working Hours Monday Thursday 7:00am till 3pm Friday 7:00am till 12:30 Rotation Saturdays one per month 6:00am till 12:00

Whats in it for you

• With MSC youll have the autonomy to shape your role and develop your career with us. We believe in continuous growth which is why you will have constant access to coaching mentoring and an environment where personal and professional development and success are celebrated.

• Love discounts Youll love it even more with our discounts and rewards site which covers all the most popular brands. Whether its a breakaway cashback on essentials or shopping for a special occasion weve got you covered.

• On top of this we give you 25 days of holiday entitlement Bank Holidays paid birthday leave. A company pension scheme matched up to 10% of your annual salary. Life insurance which is 6x annual salary plus a discounted health cash plan and private medical insurance to support you with whatever life throws at you.

What will you be doing

• Working directly with end users onsite for their Adhoc purchasing requirements.
• Qualify product and purchasing requirements to ensure RFT supply.
• Utilise our preferred supplier base to procure the required products within the required SLAs.
• Using your knowledge of the industry supplier base source core non-catalogue product when required by end user.
• Onsite point of contact for customer queries including returns invoices and product.
• Work closely with suppliers to achieve expected delivery dates.
• Take ownership of special tooling processes and procurement
• Identify opportunities to rationalise the customer supply chain and product portfolio.
• Build relationships with end users to gain insight to changes to stock demand to proactively manage the customer owned stock portfolio to min / max levels
• Have a sales mindset continually looking out for new business opportunities to feed the relevant teams
• Using your knowledge of processes within the customer identify cost and time saving opportunities and escalate in an effective timely manner to your colleagues.
• Manage onsite deliveries and update internal systems to always ensure product accuracy.
• Conduct quality inspections of procured product upon arrival to ensure compliance.
• Support incoming requests at the stores hatch including gauge & calibration management
• Be organised take accountability and ownership of onsite service requirements be a strong collaborator and influential amongst your customer and your MSC team.

What do you need

We trust that our people will be able to teach you role-specific skills but for you to truly succeed at MSC you will embody our values and these significantly important attributes; ones that MSC believes embody talent within our business.

Connections:Your interpersonal skills; how well you manage relationships and how rewarding you are to deal with

Thinking:The abilities you draw upon to solve problems learn and be agile

Creativity:How adept you are at creating solutions and working with change.

Drive:Your level of ambition. The pace energy and enthusiasm applied to activities

Ultimately we identify talent in people who can demonstrate our values and the behaviours required to thrive in our business. So if you can operate effectively in a team demonstrate customer-centricity and are eager to make a difference then we would love to hear from you - apply today!

Compensation starting at $ - $ depending on candidate location and experience.

The salary range represented is based on similar roles in comparable industries and the cost of labor in respective cities. Actual compensation is based on the candidates relevant experience education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.

WHY MSC

People. Collaboration. Insight. Thats how you build something that works. Built on a foundation of trust MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80 years of experience across industries MSC strives to help our customers achieve greater productivity profitability and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6500 team members achieve their potential.

OUR COMMITMENT TO YOU

Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay we have a comprehensive benefits program to support you and your familys health well-being and financial future. We offer dynamic healthcare plans generous 401K and stock purchasing programs tuition reimbursement opportunities and paid time away for holidays vacations and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.

You will also have the opportunity to join our Associate Inclusion Circles: Women Pride Black Generational Veterans HOLA and Able. These circles are open to all associates and are designed to promote awareness collaboration and respect.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race color religion age sex national origin disability protected veteran status sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

Please note that MSC uses electronic monitoring and system logs in its workplace including monitoring of Company-provided systems and collaboration tools as permitted by applicable law.