TSB | Service Operations Management Analyst | Grade D | CIO | Edinburgh or London

IT STARTS HERE

Santander () is evolving from a global high-impact brand into a technology-driven organisation and our people are at the heart of this journey. Together we are driving a customer-centric transformation that values bold thinking innovation and the courage to challenge whats possible.

This is more than a strategic shift. Its a chance for driven professionals to grow learn and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

TSB is a key part of the Santander organisation. At TSB we exist to help our customers make the most of their money so that they can feel money confident every day.

When they feel more confident with their money they can get more out of life. And put simply that is what its all about.

THE DIFFERENCE YOU MAKE

In this role youll act as an SME as part of the team who owns the technical integration of defined services providing second level support and deputising for the Service Operations Management Lead.

Youll drive root cause analysis and permanent fixes for incidents manage risks and perform maintenance to prevent service issues. Youll also provision configure and maintain infrastructure services monitor performance and security resolve operational issues and automate routine tasks.

WHAT YOULL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. Were enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience of maintaining working-level contact with suppliers and partners.
• Understands and collaborates on customer issues and solutions.
• Ability to engage and coordinate with SMEs to resolve complex issues related to customer requirements.
• Ability to contribute specialist expertise and share knowledge to assist others.
• Strong communication skills with the ability to articulate complex ideas to broad audiences in both formal and informal settings.

WE VALUE YOUR IMPACT

At TSB your contribution matters. We recognise the difference you make every day and we make sure you feel valued supported and rewarded in return.

We have an excellent benefits package which includes:

• Extra 9% of your salary to either take as cash in your pay or to spend on flexible benefits (dental plan cycle2work buying extra holidays etc.)
• Variable Pay Award (5% on target) based on company performance.
• Fantastic company pension TSB contributing up to 13%
• 30 days holidays (plus bank holidays)
• Private Healthcare
• Opportunities to grow your career within a global organisation

Ready to be recognised It starts with you.

LOCAL COMPLIANCE

Inclusion matters at TSB. We want everyone to feel at homewhatever their background. Diverse teams help us deliver Money Confidence for everyone every day. Not sure you meet every requirementIf you tick some boxes and bring curiosity and openness wed love to hear from you. TSB is aDisability Confident Leaderif you meet the minimum criteria well ensure youre considered.

Were committed to creating a recruitment experience thats accessible fair and welcoming for all candidates.

When applying please consider the travel distance time and cost to your chosen office location.

WHAT TO DO NEXT

If this sounds like a role you are interested in then please apply.

If theres anything we can do in the recruitment process to help you achieve your best get in touch. Whether its a copy of our application form in another format or additional assistance were available through email. You can contact us at