TSB | Customer Service Specialist | Customer Services | Grade B | Birmingham | 12M Secondment

IT STARTS HERE

Santander () is evolving from a global high-impact brand into a technology-driven organisation and our people are at the heart of this journey. Together we are driving a customer-centric transformation that values bold thinking innovation and the courage to challenge whats possible.

This is more than a strategic shift. Its a chance for driven professionals to grow learn and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

TSB is a key part of the Santander organisation. At TSB we exist to help our customers make the most of their money so that they can feel money confident every day.

When they feel more confident with their money they can get more out of life. And put simply that is what its all about.

THE DIFFERENCE YOU MAKE

TSB Customer Support is looking for a Customer Services Specialist to join our Specialist Services team in Birmingham.

Working from our Birmingham office full-time youll play a key role in delivering accurate compliant support that keeps our customers and processes running smoothly.

Whether youre resolving enquiries supporting customer requests carrying out a variety of post room administrative activities or contributing to projects and continuous improvement youll bring strong attention to detail sound judgement and a commitment to doing things the right way. A desire to be flexible to support across the Customer Support function will be vital.

Your ability to communicate clearly build strong relationships and adapt to change will help us provide exceptional service and meet regulatory standards every time.

WHAT YOULL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. Were enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strong attention to detail and accuracy
Strong communication and relationship-building skills
Ability to problem-solve and use sound judgement
Strong customer focus and adaptability

Teamwork with a continuous improvement mindset

WE VALUE YOUR IMPACT

At TSB your contribution matters. We recognise the difference you make every day and we make sure you feel valued supported and rewarded in return.

Ready to be recognised It starts with you.

LOCAL COMPLIANCE

Inclusion matters at TSB. We want everyone to feel at homewhatever their background. Diverse teams help us deliver Money Confidence for everyone every day. Not sure you meet every requirementIf you tick some boxes and bring curiosity and openness wed love to hear from you. TSB is aDisability Confident Leaderif you meet the minimum criteria well ensure youre considered.

Were committed to creating a recruitment experience thats accessible fair and welcoming for all candidates.

When applying please consider the travel distance time and cost to your chosen office location.

WHAT TO DO NEXT

If this sounds like a role you are interested in then please apply.

If theres anything we can do in the recruitment process to help you achieve your best get in touch. Whether its a copy of our application form in another format or additional assistance were available through email. You can contact us at