TSB | Customer Service Consultant | Branch Banking | Edinburgh | 12 Month Fixed Term Contract

IT STARTS HERE

Santander () is evolving from a global high-impact brand into a technology-driven organisation and our people are at the heart of this journey. Together we are driving a customer-centric transformation that values bold thinking innovation and the courage to challenge whats possible.

This is more than a strategic shift. Its a chance for driven professionals to grow learn and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

TSB is a key part of the Santander organisation.

When customers feel more confident with their money they can get more out of life. And put simply that is what its all about.

THE DIFFERENCE YOU MAKE

TSB Branch Banking are looking for a Customer Service Consultant / Money Confidence Expert (Digital) based in our Hanover Street branch.

In this role youll play a key part in helping customers feel confident capable and in control of their finances. Youll support personal banking customers to make the most of digital banking while delivering a personalised human experience that builds long-term trust and loyalty.

Were shaping the way we work through innovation collaboration and the use of digital tools to make banking simpler for our customers. To succeed in this role you will be responsible for:

Supporting customers across face-to-face telephone and video channels to meet their banking needs
Helping customers build confidence in using digital banking services including mobile and online platforms
Understanding customer needs and proactively identifying the most suitable products and services
Resolving customer queries efficiently and providing clear practical solutions
Building strong lasting relationships through personalised service and regular engagement
Encouraging digital self-service adoption using customer devices and in-branch technology
Collaborating with colleagues to deliver a consistent and high-quality customer experience
Identifying opportunities to improve how we support customers and enhance service delivery

WHAT YOULL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. Were enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience delivering excellent customer service across multiple channels
Experience supporting customers with financial products or services
Experience working in a collaborative team environment

WE VALUE YOUR IMPACT

At TSB your contribution matters. We recognise the difference you make every day and we make sure you feel valued supported and rewarded in return.

The starting salary is 24700 together with an additional 2223 (9%) flexible benefit allowance and the opportunity to earn a discretionary performance-related bonus of 5% of salary.

Opportunities to grow your career within a global organisation

Ready to be recognised It starts with you.

LOCAL COMPLIANCE

Inclusion matters at TSB. We want everyone to feel at homewhatever their background. Diverse teams help us deliver Money Confidence for everyone every day.

Were committed to creating a recruitment experience thats accessible fair and welcoming for all candidates.

When applying please consider the travel distance time and cost to your chosen office location.

WHAT TO DO NEXT

If this sounds like a role you are interested in then please apply.

If theres anything we can do in the recruitment process to help you achieve your best get in touch. Whether its a copy of our application form in another format or additional assistance were available through email. You can contact us at