TSB | Customer Data Processing | | Grade B | Customer Service | Flexible Location | 6 month Secondment

TSB Customer Data Processing Grade B Customer Service Flexible Location 6 month Secondment

IT STARTS HERE

Santander () is evolving from a global high-impact brand into a technology-driven organisation and our people are at the heart of this journey. Together we are driving a customer-centric transformation that values bold thinking innovation and the courage to challenge whats possible.

This is more than a strategic shift. Its a chance for driven professionals to grow learn and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

TSB is a key part of the Santander organisation. At TSB we exist to help our customers make the most of their money so that they can feel money confident every day.

When they feel more confident with their money they can get more out of life. And put simply that is what its all about.

THE DIFFERENCE YOU MAKE

• Youll be reviewing customers profiles for potential duplicated customer records
• Youll compare key information such as names addresses etc and make a judgement on whether they are the same customer
• Youll complete various Merge processes on those records to improve customer experience and enhance TSBs data estate
• Youll support colleagues in other areas and within the data team with customer data queries and remediation activities

WHAT YOULL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. Were enabling teams to go beyondby valuing who they are and empowering what they bring.

The following requirements represent the knowledge skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience of internal customer banking processes i.e. Proteo
• Knowledge of office 365 applications in particular Excel Outlook SharePoint and Word
• Ability to work as part of a team making our collective strength count
• Excellent communication skills both written and verbal
• A great eye for detail and pride in getting things right for our customers
• Ability to follow procedural maps closely maintain SLAs and be flexible moving between processes
• Comfortable asking questions and working collaboratively

WE VALUE YOUR IMPACT

At TSB your contribution matters. We recognise the difference you make every day and we make sure you feel valued supported and rewarded in return.

Ready to be recognised It starts with you.

LOCAL COMPLIANCE

Inclusion matters at TSB. We want everyone to feel at homewhatever their background. Diverse teams help us deliver Money Confidence for everyone every day. Not sure you meet every requirementIf you tick some boxes and bring curiosity and openness wed love to hear from you. TSB is aDisability Confident Leaderif you meet the minimum criteria well ensure youre considered.

Were committed to creating a recruitment experience thats accessible fair and welcoming for all candidates.

When applying please consider the travel distance time and cost to your chosen office location.

WHAT TO DO NEXT

If this sounds like a role you are interested in then please apply.

If theres anything we can do in the recruitment process to help you achieve your best get in touch. Whether its a copy of our application form in another format or additional assistance were available through email. You can contact us at