TSB | Branch Manager | Branch Banking | Watford | 12 Month Secondment
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Job Summary
IT STARTS HERE
This is more than a strategic shift. Its a chance for driven professionals to grow learn and make a real difference.
Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
TSB is a key part of the Santander organisation.
When customers feel more confident with their money they can get more out of life. And put simply that is what its all about.
THE DIFFERENCE YOU MAKE
TSB Branch Banking are looking for a Bank Manager based in our Watford branch.
In this role youll play a pivotal part in helping customers feel confident capable and in control of their finances. Through exceptional leadership coaching and customer engagement youll create an environment where colleagues thrive customers receive the right support and the branch delivers outstanding outcomes for the communities we serve.
Were shaping the way we work through innovation collaboration and the use of digital tools to make banking simpler for our customers. To succeed in this role you will be responsible for:
Leading coaching and inspiring your branch team to deliver exceptional customer experiences every day
Building trusted and lasting relationships with customers colleagues and the local community
Supporting customers to make informed financial decisions by identifying their needs and providing suitable banking solutions
Ensuring vulnerable customers receive the right support and guidance tailored to their individual circumstances
Driving adoption of digital banking services and helping customers build confidence using digital channels and technology
Creating a positive inclusive and high-performing branch culture where colleagues can thrive
Managing branch operations while maintaining a strong focus on risk management governance and regulatory compliance
Delivering branch performance objectives through a balanced focus on customer outcomes colleague engagement and commercial success
WHAT YOULL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. Were enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A strong focus on delivering exceptional customer outcomes and experience within a branch banking environment
Proven leadership and coaching skills with the ability to develop motivate and support high-performing teams
Experience building strong customer relationships and creating positive experiences across multiple channels
The ability to work collaboratively bringing people together to achieve shared goals and outcomes
Strong understanding of branch operations distribution-related risk activities and governance requirements
Excellent knowledge of digital customer journeys and the ability to support customers in adopting digital banking services
WE VALUE YOUR IMPACT
Ready to be recognised It starts with you.
LOCAL COMPLIANCE
Inclusion matters at TSB. We want everyone to feel at home whatever their background. Diverse teams help us deliver Money Confidence for everyone every day.
Were committed to creating a recruitment experience thats accessible fair and welcoming for all candidates.
When applying please consider the travel distance time and cost to your chosen office location.
WHAT TO DO NEXT
If this sounds like a role you are interested in then please apply.
If theres anything we can do in the recruitment process to help you achieve your best get in touch. Whether its a copy of our application form in another format or additional assistance were available through email. You can contact us at
Required Experience:
Manager
About Company
Nuestra misión es contribuir al progreso de las personas y de las empresas. Nos esforzamos por conseguir que todo lo que hacemos sea Sencillo, Personal y Justo.
