Transport Contract Manager | Full time | LCC Depot | Burnley, Lancashire

Salary 32061 to 36363 per annum 37 hours per week Permanent Full time LCC Depot Burnley Lancashire

Transport Contract Manager

Accessible Transport Services

Lancashire County Council

East Lancashire

Salary:32061 to 36363 (Grade 7)

We are currently recruiting

A Transport Contract Manager to work within the Integrated Transport Services Team based in the East of the County Network 65 Business Park Hapton Burnley

Working as part of a busy and responsive team you will be responsible for both Home to School (Special Education Needs and Disabilities) and Adult Day Care transport services. The core duties of the role include planning and resourcing journeys both internally using our own fleet of accessible minibuses and externally with approved Private Hire and Taxi and PSV suppliers. You will be responsible for managing a large number of contracts for which you will be monitoring performance and reviewing efficiency and cost effectiveness whilst ensuring compliance. You will build strong network relationships with different departments within the authority and with Schools and Daytime Support Centres in your allocated area and in support of your colleagues.

You will also manage a team of Passenger Assistants including recruitment and induction work allocation Performance and Development Appraisals Training Plans as well as monitoring working time and approving pay records. Absence management and low-level disciplinary issues are also a key part of the role.

This is an exciting opportunity for someone with a strong work ethic and excellent communication skills who wants to help the most vulnerable in our community get to where they need to be each day whether they are children with Special Educational Needs or adults accessing day services. Transport is a lifeline for many families helping them to live a fulfilled life.

What we are looking for

Knowledge and Experience

Were looking for someone with a great mix of enthusiasm initiative knowledge and experience of staff and contract management who can manage and prioritise a varied and large workload.

The ideal candidate will be able to demonstrate excellent communication organisational and people skills (friendly considerate patient empathy etc). They will have an excellent knowledge of IT systems including using Word Excel Outlook Teams and also experience of learning and developing new specialist software whilst ensuring high levels of customer service.

The ability to lead supervise and organise a team is a key skill for the role as is an awareness and empathy of the needs of people with Special Education Needs or Disabilities (SEND) and their families.

Communication

Were seeking someone who is an excellent communicator with the ability to work independently but also collaboratively within a wider team.Youll enjoy building effective working relationships with other service areas and colleagues understanding their needs but also being able to communicate difficult messages when needed.

Whilst under pressure you will maintain high levels of professionalism and courtesy dealing with a wide and complex variety of scenarios.

Why join us

Benefits:Theres fabulous flexibility and the opportunity to create the work life balance youll love; with up to 32 days annual leave plus 10 statutory/bank holidays. We also have an enviable Pension Scheme and Employee Benefits platform which provides numerous discounts from your weekly shop to holidays and entertainment with salary sacrifice options on electronics bicycles white goods and cars.

Development:well provide support and development at each stage of your journey with us. There will be opportunities for career progression both within the service but also into other areas of the organisation if you wish. Theyll be time for reflection and interaction with your line manager as well as peer support from those within the wider team.

Job Description and Person Specification

How to apply

Applications must be submitted online however please feel free to contact us for an initial informal and confidential chat contact Mark Hough or Nicolas Thomas Area Transport Managers either by telephone or email or

Closing Date: 13^th August 2026 Interview dates: TBC

Extra Information:

DBS

The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful you will be required to apply to the Disclosure and Barring Service (DBS) for a disclosure. Further information can be found on the Our Recruitment Process tab.

In return Lancashire County Council offers a range of benefits which can be found on LCC Vacancies website.

We reserve the right to close down a vacancy early before the closing date if we receive sufficient applications.