Transformation and Growth Executive D2C
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Job Summary
Music is Universal
Its the passionate and dedicated team at Universal Music who help make us the worlds leading music company. From A&R to finance legal to digital sales to marketing Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender race disability sexual orientation religion belief age marital status background pregnancy or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism dyslexia ADHD and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment workplaces and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards including alternatives to the online form or to disclose a neurocognitive condition please email
Department Description
The D2C Transformation & Growth team works at the centre of UMGs global direct-to-consumer growth agenda helping shape how artists connect with fans through commerce datatechnologyand fan engagement.
The team partners with marketslabelsand specialist teams to support the development and delivery of D2C initiativesidentifyingopportunities to improvehow teams collaborate how insights are used and how global programmes are delivered at pace.
The Role
TheD2C Transformation& Growth Executivesupports a small global team working across UMGs direct-to-consumer priorities. This role helps the teamoperateeffectively day to day while contributing directly to live projects through research analysiscoordinationand practical tools that improve how work gets done.
This is a hands-on role for someone early in their career who is curious about music technology fanengagementand digital commerce. Success in the role means keeping priorities organised supportingstrong communicationacross teams and taking ownership of defined tasks that help D2C initiatives move forward.
Key Responsibilities
Supportsthe day-to-day running of the D2C Transformation & Growth teamattending meetings actioningfollow-upstostay organised and on track.
Coordinatesinputs across teamsmarketsand stakeholders to support clear communication andtimelydelivery of work.
Contributesto active D2C projects through research analysis preparation of materials and coordination of key actions.
Ownsdefined tasks or small workstreams following through frominitialbrief to completion and escalating where support is needed.
Builds andmaintainspractical tools trackersworkflowsor simple automations that help the team work more efficiently.
Usesdataand AI tools to support analysis reduce repetitive work and improve the quality and speed of team outputs.
Investigatesdevelopments acrossD2Cproducts and experiences fan engagement fan data and digital commerce sharing relevant trendsideasand examples in a clear and useful way.
Works collaborativelywith colleagues across UMG to help the team stay connectedinformedand focused on the work that will have the greatest impact.
Skills and Experience Required
Must have
Strong evidenceof curiosity initiative andseeing ideas through to impactgained through education early career experience internshipsprojectsor equivalent experience.
Excellent organisational skills with the ability to manage detail track actions and keep multiple priorities moving.
Strong interpersonal judgement with the ability to listen well build trust and work effectively with a range of people and teams.
A genuine passion for music and interest in how artists connect with fans through digital platforms commercecontentand data.
Confidence using data and technology to solve problems including analysing data inspreadsheetsand using AI productivity tools
Aproactiveapproach to problem solving with the ability totake ownership of tasks ask questions and learn quickly in a fast-moving environment
Nice to have
Experience through internships work placements projects or early roles in music media technologye-commerceor a related area.
Familiarity with e-commerce data or workflow tools such as Shopify LookerStudioor similar platforms.
Experiencewriting basic code orautomatingtasks usingAI toolsto improve workflows organise information or accelerate analysis.
An interest in how digital products data and commerce systems work together to support fan engagement.
Key Behaviours
Demonstrates curiosity and openness tonew ideastoolsand ways of working.
Collaborates effectively across teamsmarketsand disciplines to support shared goals.
Communicates clearly and thoughtfully adapting style to suit different audiences and situations.
Takes ownership of outcomes following through on commitments and asking for support where needed.
Shows good judgement discretion and emotional intelligence when working with people and information.
Embraces diversity of thought and experience contributing to an inclusive and respectful team culture.
Additional Supporting Information
This role sits within a small high-expectation team working on one of UMGs important growth areas. It offers the opportunity to build experience across D2C strategy project delivery team operations dataautomationand fan engagement.
The role will involve a mix of structured coordination practicalexecutionand live project work. The successful candidate will be supported to learn quickly buildconfidenceand take on increasing responsibility as they develop.
If you meet most of the requirements and are excited about this opportunity we encourage you to apply.
Just So You Know
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However the business operates in an environment that demands change and the jobholders specific responsibilities and activities will vary and develop. Therefore the job description should be seen as indicative and not as a permanent definitive and exhaustive statement.
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