Training & Enablement Specialist, Corporate Brands Europe
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Job Summary
About Flight Centre Travel Group
Flight Centre Travel Group is one of the worlds largest travel companies with over 12000 employees globally - who we call Flighties. With over thirty brands under our family tree and headquarters in more than twenty countries our roles are diverse and our opportunities are endless. When we say were a great place to work we have the proof to back it up. Over the past 12 years weve been voted a Great Place to Work including one of the Best Workplaces for Wellbeing and Best Workplaces for Women. Together we live and breathe our number one philosophy our people and turn up each day driven by our purpose to open up the world for those who want to see. Put simply were a bunch of travel lovers looking for more travel lovers to join our family.
Were looking for a passionate Training & Enablement Specialist to help shape the future of corporate travel operations across Europe. Working within the CT and FCM Training & Enablement team youll design and deliver engaging training programmes that support new system deployments onboard new starters and drive operational excellence across multiple European markets.
Youll collaborate with Operations Technology Deployment and Change teams to turn complex processes and system changes into practical accessible learning. From new hire onboarding to large-scale technology rollouts youll ensure teams have the knowledge confidence and tools they need to succeed.
Key responsibilities:
- Design and deliver training for new system and product deployments across Europe.
- Build and continuously improve onboarding programmes for new starters.
- Create role-specific learning pathways covering GDS OBTs booking workflows and operational processes.
- Develop training materials guides and learning resources.
- Support go-live readiness for operational teams during system implementations.
- Measure training effectiveness and drive continuous improvement through feedback and performance data.
- Partner with key stakeholders across Operations Technology Support and Leadership teams.
Youre an experienced corporate travel professional who enjoys developing people and simplifying complex systems and processes. You bring credibility from an operational travel background and are comfortable delivering training to a variety of audiences across multiple markets.
Were looking for someone with:
- Experience working within FCM Corporate Traveller or a corporate travel environment.
- Strong knowledge of corporate travel operations and workflows.
- Experience delivering training coaching onboarding or facilitation programmes.
- Familiarity with GDS platforms (Amadeus Sabre Galileo) and OBTs such as Concur Cytric FCMB or Melon.
- Excellent communication and stakeholder management skills.
- The ability to develop engaging training content and documentation.
- A proactive adaptable approach in a fast-paced and evolving environment.
- Experience supporting system implementations or technology deployments is highly desirable.
- Additional European language skills (French German or Spanish) are advantageous.
If youre passionate about learning technology and helping travel professionals succeed wed love to hear from you.
Our award-winning work perks
- Flexible/hybrid working model - a mix of remote and office work.
- Discounted travel for family and friends- booked by our in-house travel team as part of Flight Centre Travel Group you have access to industry rates and discounts for you and your friends and family.
- Career progression as part of Flight Centre Travel Group with a global brand network spanning 30 brands and 20 countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
- Fun culture with industry-renowned social events (think monthly award nights global conferences end-of-financial year balls more).
- Active Hour an hour set aside each week to spend on your well-being.
- Bronze-level health cash plan - claim cash back against a range of medical services including dentistry optical and chiropractic.
- Plus so much more (company-matched charitable giving excellent pension scheme an active hour each week etc.)
Our number one philosophy is Our people. Flight Centre Travel Groups promise is to provide an environment with equality of respect dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at .
Required Experience:
IC
About Company
Embark on a fulfilling career journey with Flight Centre. Explore diverse roles, exceptional benefits, and professional growth opportunities
