Trainee Field Network Engineer

Field Network Engineer (Entry-Level)

Location: South East (London and surrounding areas)
Salary: Competitive salary plus company car fuel card paid overtime on-call allowance and expenses covered.

A full UK driving licence and residence within the advertised region are essential.

Are you passionate about technology and looking to build a career within IT and networking

At Comms-care were looking for an enthusiastic and motivated individual to join our Technical Services team as a Field Network Engineer. This is an excellent opportunity for someone at the beginning of their IT career or looking to move into networking and infrastructure support with full training and support provided.

You dont need extensive industry experience. If you have a technical mindset enjoy solving problems and are keen to learn well provide the training and development needed to help you succeed.

Working alongside experienced engineers youll gain hands-on experience supporting customers both remotely and onsite developing valuable skills across networking hardware support installations and customer service.

As part of our Technical Services team youll support customers by helping to install maintain and troubleshoot a variety of IT and networking solutions.

Your responsibilities will include:

• Assisting with the installation and support of network equipment PCs and servers.
• Providing remote and onsite technical support to customers.
• Preparing and configuring networking equipment before installation.
• Supporting customer rollouts upgrades relocations and project-based installations.
• Conducting site surveys and assisting with technical documentation.
• Diagnosing and resolving hardware issues under the guidance of senior engineers.
• Visiting customer sites to replace or repair faulty equipment.
• Delivering excellent customer service and building strong customer relationships.
• Participating in an on-call rota (maximum 1 week in 3) once appropriately trained.

Were much more interested in your potential than your experience.

You may be:

• A recent college or university graduate with an interest in IT or Networking.
• Working in a Helpdesk Retail Technology Technical Support or Customer Service role and looking to progress.
• A career changer with a strong interest in technology.

To be successful youll have:

• A passion for technology and a desire to build a career in IT networking.
• Strong problem-solving skills and a logical approach to troubleshooting.
• Excellent communication and customer service skills.
• Confidence working independently and as part of a team.
• A positive attitude and willingness to learn new technologies.
• Good organisational skills and attention to detail.
• A full UK driving licence.

Any exposure to the following would be beneficial but training will be provided:

• Networking concepts such as routers switches and Wi-Fi.
• Cisco Aruba HP DrayTek Zyxel or Netgear technologies.
• Windows PCs and hardware troubleshooting.
• IT support Helpdesk or customer-facing technical roles.
• Relevant qualifications such as CompTIA Cisco CCNA BTEC A-Level IT or equivalent.

• Company car and fuel card.
• Paid overtime and on-call allowance.
• AXA Health Insurance and Dental Plan options for you and your family through salary sacrifice.
• Increasing holiday allowance at Year 2 and Year 5.
• Birthday day off.
• Employee Referral Bonus.
• Employee discounts and wellbeing benefits.
• Modern office facilities with breakout areas complimentary refreshments and a wellness room.
• Structured training and mentoring programme.
• Industry-recognised certifications and development opportunities.
• Clear career progression pathway into Network Engineering and Technical Specialist roles.

Ingram Micro is a leading technology company at the heart of the global IT ecosystem. Through our extensive portfolio of technology solutions services and expertise we help businesses realise the promise of technology every day.

At Comms-care people are at the centre of everything we do. We are committed to developing talent supporting career growth and creating an environment where individuals can thrive.

If youre motivated eager to learn and excited by technology wed love to hear from you.

Apply today with your most recent CV and take the first step towards a rewarding career in IT and networking.

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