Trainee Enforcement Agent RDSME0726-SOU

Trainee Enforcement Agent Southampton

Salary: 25000 base OTE
Contract: Full-time permanent
Location: Southampton / Hampshire (field-based)
Training: 12-week paid Academy programme City & Guilds Assured certification

About the role

Our client a major national enforcement and recovery group has launched a brand-new Academy: a 12-week paid training programme that turns motivated people into qualified Resolution Specialists certified to City & Guilds Assured standard. Youll start on 25000 base with realistic OTE of once youre certified and walk away with a recognised qualification thats yours to keep.

This isnt bailiff work as you might imagine it. Its a regulated professional field-based role where every day is different visiting properties having grown-up conversations helping resolve cases on behalf of local councils. Youll be fully trained supported and have a vehicle.

What youll be doing

• Visiting properties on a managed Southampton / Hampshire patch to engage with people on warrants issued by local councils
• Resolving cases through professional dialogue and de-escalation empathy judgement and good communication are at the heart of this role
• Managing your own caseload independently with the support of an experienced enforcement manager
• Recording outcomes and submitting accurate reports through our clients systems
• Following all relevant legislation and the companys own conduct standards

Youd suit this if youve worked in

• Retail or hospitality (duty manager shift supervisor branch manager) you already handle difficult situations professionally
• Contact-centre or customer service (especially complaints or escalations) you already know how to de-escalate
• Ex-military ex-police ex-PCSO ex-prison service your skills transfer directly
• Collections debt recovery civil enforcement or debt advice this is the field-based step up
• Self-employed driving courier taxi or roadside roles same independence with a salary and a career

What you need

• Full UK manual driving licence (essential)
• Right to work in the UK
• Willingness to undergo DBS County Court Judgment checks
• Comfortable working unsociable hours (typically between 6am and 9pm) and the occasional weekend
• The right temperament calm professional empathetic resilient

Whats on offer

• 25000 base salary uncapped OTE
• Company vehicle
• 12-week paid Academy training programme
• City & Guilds Assured certification
• Clear progression to Senior Resolution Specialist for top performers
• Joining a 5000 employee national group with a strong track record in the industry

Apply now initial screening conversation with Red Dot Search then introduction to our clients Academy team for the 27 July intake.

Recruited by Red Dot Search. RDS internal reference: RDSME0726-SOU.