Third Line Build Analyst

Location: UK - Hatfield Job-ID: 220019 Contract type: Standard Business Unit: Service Desk

Life on the team

The Endpoint Build and Configuration Service provides comprehensive end-to-end management for mobile devices across both cloud and on-premises environments. It includes device enrolment policy enforcement device management and security compliance and 3rd line technical support for complex issues. Leveraging tools such as Azure Intune Workspace ONE Blackberry. Regular compliance assessments align environments with Computacenters technical and security standards for iOS and Android. Delivered through a structured project-based model the service ensures a secure scalable and consistent device estate tailored to meet customer requirements.

What youll do

• In this role as a 3rd Line Mobile Device Management Engineer you will be responsible for managing and delivering the mobile operating system deployments configurations and support for a specific managed service customer. Mobile device support is delivered using cloud-based management tools (Workspace ONE Blackberry Intune JAMF Apple Business Manager Android Enterprise Manager Samsung KNOX etc)
• You will oversee the end-to-end execution of the enrolment configuration and in-life support of mobile devices. This includes iOSAndroid OS releases policy management configuration management and post-deployment support where required.
• You will liaise with internal technical teams customer stakeholders 3rd party vendors and service management functions to ensure aligned delivery transparency and issue resolution throughout the mobile lifecycle.
• The role requires strong coordination skills managing incident queues and SLAs deep technical knowledge of mobile automation tools and a commitment to delivering secure standardised and high-quality end-to-end mobile services.

What youll need

• The ideal candidate will have a strong background in endpoint management cloud technologies. The following skillsets would be deemed essential to the role

  • Proven experience in a 3rd line support or senior mobile endpoint engineering role.
  • Modern Device Management using Workspace ONE Blackberry Intune to manage a large mobile customer estate
  • Strong hands-on knowledge of
    • Workspace ONE Unified Endpoint Manager
    • Blackberry Unified Endpoint Manager
    • Intune
    • Apple Business Manager
    • Samsun KNOX
    • JAMF
    • ZTNA (Zero Trust Network Access)
    • Entra ID
    • M365
    • Android Enterprise Manager
    • Certificate creation and management
  • Creation and management of userdevice policies
  • iOS and Android mobile operating systems experience (installation and configuration)
  • Mobile Device Management through Organisation Groups
  • Device onboardingoffboarding

About us

We are a leading independent technology and services provider trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source transform and manage their technology infrastructure to deliver digital transformation enabling people and their business.

Were a place where you can belong

With over 21000 people across 22 countries we are proud of our inclusive culture - where everyone can thrive feel valued and truly belong.

Youll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive barrierfree experience. All that matters to us is that you share our vision and values and bring the skills and experience we need.

As a Disability Confident Committed employer we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role youll be guaranteed an interview and were happy to support any reasonable adjustments. Please let us know when you apply.

If you share our values and want to make a meaningful impact in a supportive forward-thinking environment - wed love to hear from you!