Tenant Support Worker TAFF184

Tenant Support Worker - 25812 per annum

We have an exciting opportunity for a Tenant Support Worker to join our busy Support Services team in Newport. The Lighthouse Project is a team of nine Support Workers who provide housing-related support to adults and families living in Newport who are facing potential homelessness or struggling to maintain or sustain their tenancies. To help us achieve positive outcomes we work closely with many organisations for example Citizens Advice Jobcentre Plus DWP Local Authorities and Social Services to ensure that the people we support have access to all the relevant services available to them.

Our office is based in Stow Park Church Community Centre which is a bustling environment for the local community and provides many services including access to a food bank that reaches across Newport to those most in need. The role can be challenging. At Taff we work in a psychologically informed way and aim to build resilience in people affected by trauma which can bring many challenging emotions. Every member of the team at The Lighthouse Project helps create a supportive inclusive and welcoming workspace. You will also receive regular training and learning opportunities as we support you to progress in your career.

What youll do

You will be a great support worker in Taffs Support Services department ensuring that the needs of the service user are met within the specifics of the will be passionate about the difference quality housing related support can make to peoples lives.

What youll bring to the role...

• Excellent Knowledge/ability to work with vulnerable people
• Knowledge/understanding of housing related support
• Knowledge/understanding of landlord and tenant issues
• Excellent numeracy and literacy skills
• Ability to undertake assessments and develop support plans with service users
• Ability to work with colleagues to achieve a shared vision
• Understand the legal ethical and strategic reasons for supporting workplace diversity
• Ability to drive with full UK driving licence

Other useful information

We welcome any questions in advance of an application or if there is something that matters to you and we havent covered in the job pack then please get in touch with Chris Woods at

Full details of the role can be found in the job pack - Tenant Support Worker Job Pack

Closing Date: Wednesday 16th September 2026

Interview Date: Wednesday 23rd September 2026

We are committed to building a diverse and inclusive workplace that reflects the community we serve and we actively encourage applications from all backgrounds. To find out more about Taff and view all our current vacancies please click here - Jobs - Taff Housing Association

Please complete the Equal Opportunities form as part of your application -Equal Opportunity form. This information is essential for us to monitor and promote equality and diversity throughout our recruitment process. Your responses will remain confidential and used only for reporting purpose.

Application Guidance - Hints & Tips for Applying

If youre interested in this opportunity and believe you have the skills and experience were looking for please click Apply now & complete the online application form. We look forward to learning more about you!