Tenancy Sustainment Officer

Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience Youll add significant value providing a tenancy sustainment service working with our customers to be there to call on when they need help. Youll work with them to help them sustain their tenancy understand their needs offer support and take action to help them develop their skills and behaviours.

Were looking for a flexible dedicated and highly motivated individual who would welcome the opportunity to have a direct impact on improving tenancy sustainment for our residents. You will be customer-focused innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment. Youll be able to..

• Deliver an excellent customer focused tenancy sustainment service to our most vulnerable residents
• Be adaptable and brilliant at working in partnership with our customers colleagues and communities
• Design and deliver effective campaigns to encourage tenancy sustainment across our communities
• Support the creation of new ideas and innovation in the business

For this role youll need a full UK driving licence and will also be required to undergo a DBS check.

So take a look at our job profile - If you think youve got most of what we are looking for but not everything wed still love to hear from you.

Youll need to submit a CV and supporting statement (max 2 A4 sides/ min font 11 for each) telling us about you and why youre right for the job. To apply please visit

The closing date for applications is 12pm on Thursday 20th August 2026. Interviews will take place on Friday 4th September 2026 via Teams.

About our team

Our team is great (if we dont mind saying so ourselves!) were led by our Executive Director of Customer Experience.

We work hard support each other and also like to have fun!

Youll be part of our Customer Experience Directorate where youll work as part of our Neighbourhood Teams who our led by our Assistant Director of Neighbourhoods and youll be reporting to our Community Housing Manager- its an exciting team to be part of as we deliver our corporate plan ambitions

Benefits

Here are just some of the reasons we think you would enjoy a Career at Muir...

• We offer great Remuneration & Benefits
• We are serious about Health & Wellbeing
• We are committed to Living our Values everyday
• We are committed to Equality Diversity & Inclusion
• We offer a strong Work / Life Balance
• We are committed to high Employee Engagement

To find out more about our range of fantastic benefits take a look here:

Just a quick note before you apply wed love to hear your own thoughts and experiences so please dont use AI tools to write your application. Its important to us that we get a real sense ofyouand what you would bring to the role.

INDHIGH

Asa dedicated social housing providerwe employ over 150 people in a variety of rolesand have also beenawarded coveted Gold accreditation by Investors in People and also in Wellbeing.

Predominantly based in the North West Muirs Chester HQ is supported byoffices in Burnley and Huntingdon in Cambridgeshire

We put residents at the heart of everything we do looking to continually improve the quality of their homes the services we offer and the neighbourhoods in which they live.

We own and manage more than 5600 homes across the country and provide a diverse range of housing solutions and associated services to meet the needs of existing and potential customers.

One of our key aims isto attract and retain talented dynamic and satisfied employees to help us deliver our exciting strategies and objectives.