Were looking for a compassionate and proactive Tenancy Support Officer to join our Housing Services team. Working within the Lettings and New Tenancy Support Team you will provide tailored support to customers who may be vulnerable or require additional assistance to successfully manage and sustain their tenancy.
This is a rewarding role where youll work directly with customers helping them overcome challenges access services improve financial wellbeing and build the skills and confidence needed to maintain a successful tenancy. Youll collaborate with colleagues and external agencies to ensure customers receive the right support at the right time.
If youre passionate about making a positive difference in peoples lives and enjoy working in a customer-focused environment wed love to hear from you.
Key Responsibilities
Provide intensive person-centred tenancy support to customers with a range of support needs helping them establish and sustain successful tenancies.
Complete vulnerability assessments and develop tailored support plans to meet individual customer needs.
Support customers to access and engage with appropriate services benefits advice and specialist support from partner agencies.
Work closely with Neighbourhood Coordinators and other colleagues to address tenancy-related issues and promote tenancy sustainment.
Help customers maximise their income through welfare benefits budgeting support energy advice and financial guidance.
Build and maintain effective partnerships with organisations including local authorities Jobcentre Plus Citizens Advice food banks and other support services.
Manage a caseload effectively prioritising customer contact and support activity to achieve positive outcomes.
Support customers to understand their tenancy responsibilities and encourage positive engagement with Community Housing services.
Maintain accurate records update case management systems and ensure all documentation is completed to a high standard.
Follow safeguarding procedures identifying and escalating concerns appropriately and in a timely manner.
About You
Youll be an empathetic and resilient individual with experience supporting vulnerable people and a genuine commitment to helping customers achieve positive outcomes. Youll be confident building relationships working collaboratively with partners and managing a varied workload in a fast-paced environment.
Youll also bring:
Experience of tenancy sustainment housing management community support work or a related field.
Knowledge of welfare benefits including Universal Credit and an understanding of budgeting and money advice.
Excellent communication and interpersonal skills with the ability to engage effectively with a diverse range of customers and stakeholders.
Strong organisational skills and the ability to prioritise competing demands and meet deadlines.
The confidence to make informed decisions solve problems and recommend practical solutions.
Good IT skills including experience using Microsoft Office applications and case management systems.
A positive flexible and customer-focused approach that aligns with our values and commitment to excellent service delivery.
A full UK driving licence and access to a vehicle for business use.
At Community Housing youll be part of a team that is dedicated to supporting customers strengthening communities and creating sustainable tenancies that improve lives.
If you feel you would be the right person for this role simply click the Apply Now button to start your application.
INDLOW
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees and provide support to clients from all over the country. Recently the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
The Benefits
Benefit 1
Benefit 2
Benefit 3
Benefit 4
The Values
Innovation
We are creative and fearless in our work.
Accountability
We take ownership of our work and lead from the front.
Teamwork
We collaborate widely and build supportive environments.
Community Housing was formed in 2000 through a stock transfer from Wyre Forest District Council. We are a social business and one of Worcestershires largest Registered Providers of social housing managing around 6000 homes and offering a range of services that help people to live independently.
We are proud of what we have achieved so far for the people and communities we support. Over the coming years we are focused on helping people to thrive and live independently knowing they have a secure place they can call home that they can afford and with a landlord who cares about them.
Our Corporate Plan will help us to push forward and achieve results for our customers and communities. But even more so it is our people that will drive our success.
With the right people with the right skills knowledge behaviour and values we achieve our goals.
When we are looking to recruit we dont just look for the best skillset or experience we are also looking for people who will support our vision and The Community Way of doing things.
To provide affordable quality homes and deliver great services in safe communities.
Our RESPECT values sit at the heart of everything we do.
We are committed to showing RESPECT in the way we communicate deliver services and how we involve and consider our customers and colleagues.
We understand that our performance is essential to delivering success.
Through working together as One Team we are building an environment where everyone is proud to work and motivated to do their best.
Join us and together we can deliver success in The Community Way.
We are committed to showing RESPECT in the way we communicate deliver services and how we involve and consider our customers and colleagues.
We understand that our performance is essential to delivering success. Through working together as One Team we are building an environment where everyone is proud to work and motivated to do their best.
Join us and together we can deliver success in The Community Way.
We understand the importance of investing in our people. As part of this we offer a generous package of benefits holidays working conditions and opportunities for career development.
Competitive Holiday Package
Buy & Sell Holidays
Flexible and Hybrid Working
Family-Friendly Policies
Company Pension Scheme
Salary Boost (Pensions) Scheme
Retirement Gift
Long Service Award
Company Sick Pay Scheme
Health Cash Plan Options
Employee Assistance Programme
Death in Service
Other perks include access to a discounted gym membership free on-site parking and free refreshments available.
Here are a few comments from some of our colleagues:
Name of Person
I came to work for Community Housing as I feel I can make a difference to our customers lives.
Name of Person
I enjoy working within the Care team at Berrington Court. There are always new things to learn and I am keen to continue learning.
Name of Person
I feel CH provides opportunities that are hard to come by and that were always looking at ways to better engage with customers both internally & externally.
Name of Person
Job title
Name of Person
Job title
Name of Person
Job title
Name of Person
Job title
Name of Person
Job title
Documents
Required Experience:
IC
The RoleWere looking for a compassionate and proactive Tenancy Support Officer to join our Housing Services team. Working within the Lettings and New Tenancy Support Team you will provide tailored support to customers who may be vulnerable or require additional assistance to successfully manage and ...
The Role
Were looking for a compassionate and proactive Tenancy Support Officer to join our Housing Services team. Working within the Lettings and New Tenancy Support Team you will provide tailored support to customers who may be vulnerable or require additional assistance to successfully manage and sustain their tenancy.
This is a rewarding role where youll work directly with customers helping them overcome challenges access services improve financial wellbeing and build the skills and confidence needed to maintain a successful tenancy. Youll collaborate with colleagues and external agencies to ensure customers receive the right support at the right time.
If youre passionate about making a positive difference in peoples lives and enjoy working in a customer-focused environment wed love to hear from you.
Key Responsibilities
Provide intensive person-centred tenancy support to customers with a range of support needs helping them establish and sustain successful tenancies.
Complete vulnerability assessments and develop tailored support plans to meet individual customer needs.
Support customers to access and engage with appropriate services benefits advice and specialist support from partner agencies.
Work closely with Neighbourhood Coordinators and other colleagues to address tenancy-related issues and promote tenancy sustainment.
Help customers maximise their income through welfare benefits budgeting support energy advice and financial guidance.
Build and maintain effective partnerships with organisations including local authorities Jobcentre Plus Citizens Advice food banks and other support services.
Manage a caseload effectively prioritising customer contact and support activity to achieve positive outcomes.
Support customers to understand their tenancy responsibilities and encourage positive engagement with Community Housing services.
Maintain accurate records update case management systems and ensure all documentation is completed to a high standard.
Follow safeguarding procedures identifying and escalating concerns appropriately and in a timely manner.
About You
Youll be an empathetic and resilient individual with experience supporting vulnerable people and a genuine commitment to helping customers achieve positive outcomes. Youll be confident building relationships working collaboratively with partners and managing a varied workload in a fast-paced environment.
Youll also bring:
Experience of tenancy sustainment housing management community support work or a related field.
Knowledge of welfare benefits including Universal Credit and an understanding of budgeting and money advice.
Excellent communication and interpersonal skills with the ability to engage effectively with a diverse range of customers and stakeholders.
Strong organisational skills and the ability to prioritise competing demands and meet deadlines.
The confidence to make informed decisions solve problems and recommend practical solutions.
Good IT skills including experience using Microsoft Office applications and case management systems.
A positive flexible and customer-focused approach that aligns with our values and commitment to excellent service delivery.
A full UK driving licence and access to a vehicle for business use.
At Community Housing youll be part of a team that is dedicated to supporting customers strengthening communities and creating sustainable tenancies that improve lives.
If you feel you would be the right person for this role simply click the Apply Now button to start your application.
INDLOW
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees and provide support to clients from all over the country. Recently the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
The Benefits
Benefit 1
Benefit 2
Benefit 3
Benefit 4
The Values
Innovation
We are creative and fearless in our work.
Accountability
We take ownership of our work and lead from the front.
Teamwork
We collaborate widely and build supportive environments.
Community Housing was formed in 2000 through a stock transfer from Wyre Forest District Council. We are a social business and one of Worcestershires largest Registered Providers of social housing managing around 6000 homes and offering a range of services that help people to live independently.
We are proud of what we have achieved so far for the people and communities we support. Over the coming years we are focused on helping people to thrive and live independently knowing they have a secure place they can call home that they can afford and with a landlord who cares about them.
Our Corporate Plan will help us to push forward and achieve results for our customers and communities. But even more so it is our people that will drive our success.
With the right people with the right skills knowledge behaviour and values we achieve our goals.
When we are looking to recruit we dont just look for the best skillset or experience we are also looking for people who will support our vision and The Community Way of doing things.
To provide affordable quality homes and deliver great services in safe communities.
Our RESPECT values sit at the heart of everything we do.
We are committed to showing RESPECT in the way we communicate deliver services and how we involve and consider our customers and colleagues.
We understand that our performance is essential to delivering success.
Through working together as One Team we are building an environment where everyone is proud to work and motivated to do their best.
Join us and together we can deliver success in The Community Way.
We are committed to showing RESPECT in the way we communicate deliver services and how we involve and consider our customers and colleagues.
We understand that our performance is essential to delivering success. Through working together as One Team we are building an environment where everyone is proud to work and motivated to do their best.
Join us and together we can deliver success in The Community Way.
We understand the importance of investing in our people. As part of this we offer a generous package of benefits holidays working conditions and opportunities for career development.
Competitive Holiday Package
Buy & Sell Holidays
Flexible and Hybrid Working
Family-Friendly Policies
Company Pension Scheme
Salary Boost (Pensions) Scheme
Retirement Gift
Long Service Award
Company Sick Pay Scheme
Health Cash Plan Options
Employee Assistance Programme
Death in Service
Other perks include access to a discounted gym membership free on-site parking and free refreshments available.
Here are a few comments from some of our colleagues:
Name of Person
I came to work for Community Housing as I feel I can make a difference to our customers lives.
Name of Person
I enjoy working within the Care team at Berrington Court. There are always new things to learn and I am keen to continue learning.
Name of Person
I feel CH provides opportunities that are hard to come by and that were always looking at ways to better engage with customers both internally & externally.
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