Tenancy Services Officer

Full Time Permanent

35 hours per week

About You...

Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience Youll add significant value providingacomprehensive housing management service working with our customers to maximise their quality of life. Youllwork with our residents and communities to help them thrive offering targeted actions and delivering a holistic customer service approach.

Were looking for a flexible dedicated and highly motivated individual who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.

Youll be able to

• Deliver an excellent customer focused service that is accessible visible and results in high levels of customer satisfaction

• Design and deliver effective actions to encourage tenancy sustainment and improve the social and financial performance of our communities.

• Support the creation of new ideas and innovation in the business

• Be adaptable and brilliant at working in partnership with our customers colleagues and communities

If you think youve got what we are looking for wed love to hear from you. The closing date for applications is 9.00am 1at September 2026.

To apply please visit Interviews will take place on Thursday 10th September 2026 at our Chester Office with Jo Worthington Community Housing Manager and Emma Seddon Community Housing Manager. Well be reviewing applications over the next two weeks and may invite candidates to interview earlier than the advertised dates so dont delay your application to avoid missing out!

About our team

Our team is great (if we dont mind saying so ourselves!) We work hard support each other and also like to have fun!

Youll be part of our new Customer Experience Directorate where youllworkas part of ourNeighbourhood Teams who are led by our Assistant Director of Neighbourhoods and youll be reporting to our Community Housing Manager - its an exciting team to be part of as we deliver our new corporate plan ambitions.

INDHIGH

Asa dedicated social housing providerwe employ over 150 people in a variety of rolesand have also beenawarded coveted Gold accreditation by Investors in People and also in Wellbeing.

Predominantly based in the North West Muirs Chester HQ is supported byoffices in Burnley and Huntingdon in Cambridgeshire

We put residents at the heart of everything we do looking to continually improve the quality of their homes the services we offer and the neighbourhoods in which they live.

We own and manage more than 5600 homes across the country and provide a diverse range of housing solutions and associated services to meet the needs of existing and potential customers.

One of our key aims isto attract and retain talented dynamic and satisfied employees to help us deliver our exciting strategies and objectives.