Temporary accommodation move on officer

Job Title: Move On Officer Temporary Accommodation

Contract Duration: 6-Month Fixed-Term Contract
DBS Requirement: This role is subject to a satisfactory Disclosure and Barring Service (DBS) check

Job Purpose

As part of the Temporary Accommodation Move On Team the role focuses on supporting households living in temporary accommodation to transition into suitable settled accommodation. This includes understanding individual housing needs matching households with appropriate accommodation (in line with legal requirements) and helping them overcome barriers to moving.

The officer will work closely with Lettings Negotiators to ensure properties are effectively utilised and households are matched promptly. The role also involves setting clear expectations for households providing advice on housing pathways and signposting to support services such as benefits and debt advice.

This role is critical in reducing the length of stay in temporary accommodation and minimising the number of households requiring temporary housing.

Key Responsibilities

Case Management & Housing Support

• Manage a caseload of households ready to move from temporary accommodation into settled housing.
  

• Assess household needs and match them with suitable accommodation options (e.g. private rented sector social housing supported housing or choice-based lettings).
  

• Review and update housing needs assessments and related documentation to ensure accuracy.
  

Rehousing & Resettlement

• Identify and fully understand rehousing and resettlement needs including affordability location preferences and vulnerability considerations.
  

• Support households in preparing for their move including advice on tenancy rights responsibilities and consequences of refusing offers.
  

• Assist with overcoming barriers to moving and settling into new accommodation.
  

Partnership Working

• Work collaboratively with Lettings Negotiators to ensure properties are matched and not left void.
  

• Liaise with internal teams and external partners (e.g. Social Care GPs fraud teams) to support successful rehousing outcomes.
  

• Make referrals to specialist services (e.g. Adult Social Care) where required.
  

Customer Support & Advice

• Provide clear guidance on housing options including choice-based lettings and private rented pathways.
  

• Support households with bidding processes viewings and accepting offers where applicable.
  

• Signpost to support services such as benefits advice debt management and community resources.
  

Property & Home Visits

• Conduct property inspections and home visits where necessary to ensure suitability and support successful transitions.
  

Statutory Duties & Administration

• Complete all statutory processes to discharge homelessness duties including issuing offer letters discharge notices and recording outcomes.
  

• Maintain accurate case records and ensure compliance with legal and procedural requirements.
  

Performance & Service Improvement

• Progress cases efficiently to minimise delays and optimise property use.
  

• Handle complaints and provide resolutions using feedback to improve services.
  

• Provide feedback to the Move On Team Lead to support service delivery and planning.
  

Experience Required

• Experience working in housing homelessness prevention or a related field.
  

• Proven experience managing caseloads in a fast-paced environment.
  

• Experience of working with vulnerable individuals or households with complex needs.
  

• Knowledge of housing pathways including private rented sector and social housing.
  

• Experience liaising with multiple stakeholders including public sector agencies and external partners.
  

• Understanding of choice-based lettings systems (desirable).
  

Qualifications & Skills

• Educated to GCSE level (or equivalent) in English and Maths; relevant housing qualification (e.g. CIH Level 3/4) desirable.
  

• Strong understanding of homelessness legislation and housing regulations.
  

• Excellent communication and interpersonal skills with the ability to engage effectively with diverse clients.
  

• Ability to assess complex situations and make sound legally compliant decisions.
  

• Strong organisational skills and ability to prioritise workload effectively.
  

• IT proficiency including case management systems and Microsoft Office.
  

• Ability to work both independently and collaboratively within a team.
  

Key Competencies

• Customer-focused and empathetic approach
  

• Problem-solving and decision-making skills