Temporary Accommodation Housing Officer
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Job Summary
- Housing Management
- Deliver a responsive resident-focused housing management service.
- Serve as the first point of contact for residents resolving inquiries promptly.
- Ensure residents understand and adhere to tenancy and license agreements.
- Support residents in transitioning to sustainable housing solutions.
- Deliver a responsive resident-focused housing management service.
- Property Inspections & Compliance
- Conduct inspections of Council-managed and privately managed accommodations.
- Monitor property conditions and compliance with housing standards.
- Identify and address repairs hazards and compliance issues.
- Ensure accommodations meet relevant legislation and policies.
- Conduct inspections of Council-managed and privately managed accommodations.
- Tenancy Management & Enforcement
- Investigate tenancy and license breaches abandonment and unauthorized occupation.
- Manage anti-social behaviour (ASB) cases with specialist teams.
- Issue warnings and take enforcement actions as necessary.
- Prepare documentation for legal proceedings and attend court if required.
- Investigate tenancy and license breaches abandonment and unauthorized occupation.
- Fraud Prevention
- Conduct audits to verify occupancy and detect potential fraud.
- Investigate suspected tenancy fraud and refer cases to specialists.
- Maintain accurate records to support investigations.
- Conduct audits to verify occupancy and detect potential fraud.
- Resident Support & Safeguarding
- Identify residents needing additional support and make referrals.
- Collaborate with social care health services and support providers.
- Participate in multi-agency meetings and case conferences.
- Escalate safeguarding concerns per Council procedures.
- Identify residents needing additional support and make referrals.
- Partnership Working
- Coordinate with Repairs Housing Options ASB Teams and other partners.
- Support service improvements across temporary accommodation sites.
- Build positive relationships with residents and partner agencies.
- Coordinate with Repairs Housing Options ASB Teams and other partners.
- Records & Reporting
- Maintain accurate records using housing management systems.
- Document inspections actions and enforcement activities.
- Produce high-standard reports and correspondence.
- Ensure compliance with GDPR and audit requirements.
- Maintain accurate records using housing management systems.
- Hybrid working arrangement: 4 days remote 1 day office-based.
- Regular property inspections and resident visits.
- Fast-paced environment managing diverse and complex housing cases.
- Understanding of homelessness and housing legislation including the Housing Act 1996 (Part VII).
- Knowledge of temporary accommodation duties and tenancy/license management.
- Familiarity with housing management principles and best practices.
- Awareness of damp and mold issues repair processes and property standards.
- Understanding of safeguarding responsibilities for vulnerable adults and children.
- Knowledge of tenancy breaches ASB abandonment and enforcement processes.
- Understanding of GDPR and accurate record-keeping requirements.
- Experience in delivering frontline housing management services.
- Experience in temporary accommodation homelessness or social housing environments.
- Experience conducting property inspections and identifying repair issues.
- Experience managing tenancy/license breaches and ASB cases.
- Experience handling resident complaints and property-related issues.
- Experience working with vulnerable households and diverse communities.
- Experience maintaining accurate records on housing management systems.
- Experience using NEC housing management systems.
- Experience preparing cases for legal action or court proceedings.
- Excellent communication and customer service skills.
- Strong organizational and time-management abilities.
- Ability to manage competing priorities and deadlines.
- Strong investigation and problem-solving skills.
- Ability to assess property conditions and identify risks.
- Effective negotiation and conflict resolution skills.
- Strong report writing and record-keeping abilities.
- High level of IT proficiency and case management system experience.
- Ability to work independently and as part of a team.
- GCSE (or equivalent) in English and Maths.
- Relevant housing qualification (CIH or equivalent).
- Professional qualification related to housing homelessness or tenancy management.
- This is a 12-month temporary contract.
- Rate: 22.44 per hour (Umbrella).
- Hybrid working 4 days remote 1 day office-based.
- Pay is provided on a bi-weekly basis.
- Opportunity to work within a busy and high-performing Housing Service.
- Immediate start available.
Required Skills:
Requirements: Experience & Skills Required Essential Experience Experience working within Housing Benefits or a similar welfare benefits environment. Experience interpreting and applying benefit legislation and guidance. Experience in quality assurance checking or auditing of claims. Experience working with financial data and returns. Desirable Experience Experience completing Housing Benefit subsidy claims/returns. Experience working with auditors or supporting audit processes. Local authority or public sector experience. Essential Skills Strong analytical and problem-solving skills. High level of accuracy and attention to detail. Good understanding of Housing Benefit subsidy rules and compliance requirements. Ability to interpret complex legislation and apply it in practice. Strong communication skills to provide constructive feedback and guidance to colleagues. Ability to work independently and manage deadlines. Proficient IT skills including Microsoft Office (particularly Excel). Qualifications Essential Educated to GCSE level (or equivalent) including English and Maths. Relevant experience in Housing Benefits administration or subsidy work. Desirable Professional qualification in Revenues and Benefits or related field. Training or certification in Housing Benefit subsidy and compliance. --- Performance Measures Accuracy of Housing Benefit assessments and compliance with legislation. Timely and accurate completion of subsidy returns. Improvement in subsidy income and reduction in errors. Positive audit outcomes and reduced risk exposure. Identification and development of staff through quality assurance processes. Additional Information A valid DBS (Disclosure and Barring Service) check is required for this role. We pay on a bi-weekly basis. Working hours per week: 37. Location: Northampton.
