Technology Support Specialist

NOTE: We are only accepting applications from direct applicants and agencies with which we have current agreed terms.

Vedders London office is seeking a Technology Support Specialist. The Technology Support Specialist is responsible for delivering comprehensive technical support for all Vedder Price software hardware and technology platforms. This role provides assistance to firm employees through phone email remote and deskside support ensuring timely resolution of issues and a high level of customer service.

As a Technology Support Specialist your duties will include but not be limited to:

• Provide technical support to all Vedder Price employees and/or clients via phone email in person and deskside assistance.
• Deliver hands-on hardware support including setup installation imaging troubleshooting and repair of desktops laptops printers docking stations mobile devices and other peripherals.
• Log all service requests in the ticketing system and maintain total contact ownership for each ticket following department escalation procedures when necessary.
• Prioritize and manage incoming calls tickets and workflow to ensure timely resolution of issues.
• Diagnose and resolve technical issues related to hardware software and telephony systems. Research unresolved problems using available resources and escalate when appropriate.
• Serve as Subject Matter Expert (SME) in assigned areas collaborating with engineers and vendors to resolve complex issues.
• Identify and report recurring issues or potential technology trends to management for proactive resolution.
• Maintain expert-level knowledge of all applications systems and technology platforms used at Vedder Price.
• Provide coverage for holiday evening and weekend Technology Support Center (TSC) support as needed.
• Consistently meet performance expectations with minimal unplanned absence.

Skills & Competencies:

• Strong ability to troubleshoot and resolve complex technical and hardware issues including deskside support scenarios.
• Excellent interpersonal skills to communicate effectively with Technology team members and end users.
• Ability to actively listen analyze situations and provide clear solutions.
• Positive customer service mindset with the ability to build rapport and maintain professionalism under pressure.
• Effective written and verbal communication skills with the ability to document solutions clearly and concisely.
• Strong organizational and time management skills including the ability to prioritize multitask and work independently on multiple issues simultaneously.
• Capability to schedule coordinate and complete tasks in a results-oriented environment.
• Team player with a collaborative approach to problem-solving.

Qualifications & Required Experience:

• Bachelors degree in Computer Science Information Management or a related field (or equivalent work experience).
• 13 years of IT support experience; deskside and hardware troubleshooting strongly preferred.
• Experience supporting technology in a law firm or professional services environment preferred.
• Must be able to work Monday through Friday on a hybrid schedule with a minimum of three days per week in the office.
• Ability to work under pressure and meet strict deadlines.
• Commitment to maintaining high levels of service and responsiveness.

Computer Skills:

To perform this job successfully an individual must be proficient in the following software:

• Proficiency with Windows 10 and Microsoft 365 applications.
• Proficiency in mobile operating systems (iOS and Android) and device support.
• Familiarity with end-user hardware imaging tools troubleshooting methodologies and network connectivity concepts.
• Knowledge of remote support tools and ticketing systems (Service Now).

Equal Employment Opportunity

Vedder Price P.C. is an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race color gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations) medical condition protected veteran status gender identity genetic information or any other characteristic protected by federal state or local law. We participate in E-verify.

Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Vedder Recruiting Team at

Required Experience:

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