Technology Support Lead CIB PM MARKETS FICC MACRO FX LN

Join our dynamic team to innovate and refine technology operations impacting the core of our business services.

As a Technology Support Lead in Commodities Currency and Emergent Market you will play a key individual contributor and leadership role in ensuring the operational stability availability and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firms systems will be key and set you up for success as you navigate tasks related to identifying troubleshooting and resolving issues to ensure a seamless user experience.

Job responsibilities

• Join a team of support technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies address issues and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders actively participating from incident resolution to service restoration
• Lead incident problem and change management in support of full stack technology systems applications or infrastructure

Required qualifications capabilities and skills

• 5 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications capabilities and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public cloud