Technology Service Contracts Manager

Job details

Salary: Competitive
Hours: 37.5 hours Mon Friday
Location: Hybrid 3 days per week at VHQ Crawley
Contract: 6 month fixed term contract

Closing date: 18th July 2026

In a nutshell

At Virgin Atlantic we believe everyone can take on the world. Our Technology teams power the systems platforms and partnerships that keep our operation moving globally and were looking for a commercially astute Contract & Relationship Manager to help shape and manage our strategic IT supplier landscape.
This is an exciting opportunity to join our Technology Management Office and play a key role in ensuring our global technology suppliers deliver outstanding service value and innovation across a complex multi-million pound portfolio.

Day to day

As Contract & Relationship Manager youll lead the commercial management of a diverse range of IT suppliers spanning software hardware and technology services. Acting as the primary relationship owner and escalation point youll ensure suppliers meet contractual commitments deliver against SLAs and continuously improve service performance.
Youll work closely with senior stakeholders across Technology Procurement Legal Finance and Risk to drive commercial value maintain robust governance and support strategic technology objectives.
This is a highly collaborative hands-on role that combines supplier management negotiation financial oversight and stakeholder engagement.

What Youll Be Doing
Managing strategic relationships with global IT vendors and service providers
Leading supplier governance activities including monthly service reviews quarterly business reviews and strategic planning sessions
Monitoring supplier performance against contractual obligations SLAs and KPIs
Driving service improvement initiatives and resolving supplier-related issues
Negotiating contract schedules and commercial terms alongside Procurement and Legal teams
Tracking supplier spend validating invoices and supporting budgeting and forecasting activities
Identifying opportunities for cost optimisation and supplier consolidation
Producing insightful reporting for senior leadership on supplier performance compliance and commercial risk
Maintaining accurate contract records and ensuring alignment with governance standards

About you
Youll bring strong commercial and relationship management experience within a technology environment along with the confidence to influence stakeholders at all levels.
Essential Skills & Experience
Significant experience in IT contract and supplier management
Proven track record of successful negotiation and cost reduction
Strong financial and commercial management capability
Experience managing SLAs supplier performance metrics and contractual obligations
Excellent stakeholder management and communication skills
Strong analytical skills and attention to detail
Degree qualified or equivalent professional experience
Advanced Microsoft Office skills including Excel and PowerPoint
Desirable
Experience working with a broad IT supplier ecosystem
Knowledge of CMM or similar maturity models
Project management experience

Be yourself Our differences make us stronger

Virgin Atlantic are committed equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex race disability age sexual orientation gender reassignment religion or belief marital status pregnancy and maternity. Diversity brings strength which is why we strive to provide an inclusive environment where individuality is celebrated and we can ignite the potential of our forward-thinking mix of people.

Please be aware as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role you have applied for. These may include application questions video interviews or online testing. Please feel free to contact us at if there are any reasonable adjustments to our process that you would like us to consider for example use of hearing loops sign language interpreter etc. Please dont hesitate to reach out if there are any issues preventing you from being at your best during your application or assessment process. Any issues raised after your assessment is completed or once a decision has been made will be too late for us to consider within our process.