Technology Enablement Engineer

About us

Were a beacon of trust for news content and data. At the heart of our group is the Press Association the UK and Irelands national news agency. Across The PA were investing in technology that helps us deliver faster work more effectively and make AI useful and accessible to our people.

Were also beginning an exciting new chapter in Leeds. Our new home at West Village will bring colleagues from across the business together in the heart of the city centre just a seven-minute walk from Leeds station.

About the role

Were looking for a Technology Enablement Engineer to help colleagues get the best from their technology. Youll combine responsive technical support with endpoint management automation and service improvement with a particular focus on strengthening our Mac service.

AI is a major part of our technology strategy. Youll help colleagues adopt AI tools safely identify everyday tasks that could be automated and make sure our workplace technology

What you will be doing

• Resolve issues across macOS Windows mobile devices Microsoft 365 and workplace technology keeping colleagues informed throughout.
• Manage the Mac lifecycle through Apple Business Manager and Microsoft Intune from enrolment and configuration to updates and retirement.
• Improve device setup and support through zero-touch deployment scripting and automation.
• Spot practical opportunities to use AI and automation to make work easier for colleagues.
• Contribute to projects that improve collaboration security and the experience of working across The PA.

What we need from you

• Experience supporting macOS in a business environment.
• Experience managing endpoints through Microsoft Intune or a similar platform.
• Knowledge of Apple Business Manager automated device enrolment configuration profiles or Mac application deployment.
• Experience supporting Microsoft 365 identity access authentication and device compliance.
• Experience troubleshooting Windows iOS and Android devices.
• A structured approach to resolving hardware software network and collaboration issues.
• Clear communication skills and a strong focus on colleague service.
• The ability to manage competing priorities take ownership and maintain accurate documentation.

Experience with scripting Windows Autopilot application packaging Teams Rooms audiovisual technology or generative AI tools would be helpful.

The role may include occasional travel or support outside normal working hours for major events and business critical activity.

What we offer.

At PA youll receive a benefits package designed to support your life in and outside work including:

• 25 days holiday plus public holidays with a holiday purchase scheme.
• Annual Wellbeing Day and eight hours of paid volunteering time.
• Pension life assurance Wellhub access learning opportunities and a Bupa Health Cash Plan through salary sacrifice.
• A fantastic modern workplace at West Village in the heart of Leeds city centre just a seven-minute walk from Leeds station.
• Rooftop terraces collaborative spaces a wellness studio showers and extensive cycle storage.
• A brilliant city-centre location with shops cafés restaurants and bars on the doorstep plus exclusive discounts across Leeds covering food and drink fitness entertainment and accommodation.

Required Experience:

IC