Technology Change Coordinator (12 month FTC)

At the heart of everything we do is our vision to change lives every day and our mission to grow The National Lottery responsibly and champion its impact.

We are Allwyn UK part of the Allwyn Entertainment Group a multi-national lottery operator with a market-leading presence acrossthe USA (Michigan and Illinois) andEurope includingCzech Republic Austria GreeceCyprusand Italy.

While the main contribution of The National Lottery to society is through the funds togood causes at Allwynwe put our purpose and values at the heart of everything we us as we embark on a once-in-a-lifetime largescale transformation journey by creating a National Lottery that delivers more money togood causes.

Welltalk a bit more about us further down the page but for now letstalk about the role and whowerelooking for

A bit about the role

• To coordinate the delivery of Technology change across the organisation ensuring changes are assessed planned approved implemented and reviewed in a controlled manner that minimises business risk and service disruption.

• To work closely with technology business and supplier stakeholders to drive effective change management practicesmaintainchange governance standards and ensure successful outcomes from technology change initiatives.

• To continuously improve change management processes reporting and controls enabling the safe and efficient delivery of technology change while supporting businessobjectives.

Technology Department Description:

• Delivering world-class Technology services and solutions which underpin our trusted position as a high-profilesecureand safe operator of the National Lottery and with unquestionable integrity in a heavily regulated industry

Service Delivery Team Description:

• Delivering the key support process functions of Service DeskConfiguration Management Service Design & Transition Change and Release management.

• Working closely with other Technology teamsandthird partysuppliersto ensure that National Lottery Operations are managed 24/7 365 days a year in a secure reliable resilient way

• Ensuring end-to-end service levels to our external customers and internal business users aremaintainedto the highest standards.

• Delivering business changes in a controlled wayprotecting our players and the business at all timeswhilst meeting our licence obligations.

Whatyoullbe doing

• Process and manage technology change records through the Change Management lifecycle ensuring all required information is completed accurately and on time.

• Review change submissions for completeness quality and compliance with Change Management change records containappropriate implementationplans testing evidence back-out plans risk assessments and communication activities.

• Coordinate the assessment and approval of standard normal and emergency changes withappropriate stakeholders.

• Support Change Advisory Board (CAB) meetings by preparing agendas reviewing submissions recording outcomes and tracking actions.

• Maintain the technology change calendaridentifyingscheduling conflicts dependencies and potential service risks.

• Monitor change activity to ensure adherence to agreed processes governance controls and audit requirements.

• Produce regular reporting on change volumes success rates compliance emergency changes and key performance indicators.

• Provide guidance and support to change requestors and technical teams on Change Management processes and tool usage.
• Contribute to the continuous improvement of Change Management processes documentation and working practices.

What experiencewerelooking for

• Experience working within an IT Service Management (ITSM) environmentsupporting change managementprocesses.

• Good understanding of ITIL Change Management principles and best practices.

• Experience using ITSM platforms such as ServiceNowandJira Service Management.

• Strong attention to detail with the ability to review andvalidatetechnical change records accurately.

• Ability to coordinate multiple activities and priorities while meeting deadlines in a fast-paced environment.

• Good understanding of technology services infrastructure applications and operational support processes.

• Strong written and verbal communication skills with the ability to engage effectively with both technical and non-technical stakeholders.

• Analytical and problem-solving skills with the ability toidentifyrisks dependencies and process issues.

• Experience working with Third Partys and Managed Service providers

About us

At Allwyn we are dedicated to changing lives and growing the National Lottery responsibly championing its positive impact on people places and the planet.

• Innovation -We pride ourselves on it!Wereconstantly looking for new ways to excite our customers bringing new products to market toenjoywhich is all supported by our responsible play values and making them accessible to all.

• Giving back Did you know that playing the lottery generates around 30m a week for charities andgood causesin the UK Our aim is to have doubled this number by the end of the first 10-year license.

• Sustainability Our aim is to become a net zero national lottery. We have 2030 targets to decarbonise our operations and transitioned to renewable energy providers made our London and Watford offices zero gas and ensured our fleet consists of low-emission additionwereworking with our value chain partners to develop a net zero target date.

• Empowering every voice We believe in creating a culture where everyone feels they belong can be themselves has access to opportunities and can thrive for the benefit of good diverse teams are working hard to make all parts of The National Lottery inclusive whether people play a game in a store or onlinebecause when everyone can play everyonewins..

An inclusive reward offering with wellbeing at the centre

At Allwyn inclusion is built into how we care for our people. Our benefits and policies support colleaguesand their familiesat every stage of life and career. By prioritising wellbeing and belonging we create a workplace where everyone feels valued rewarded and empowered to people are more than colleagues -theyrewinners driving positive change and making a real difference in communities.

Benefits

• CompanyBonusScheme

• Matched pension contributions up to 8.5%

• 26 days annual leave 2 Life Days (and bank holidays)

• Single Private Health Cover

• Complimentary Private Medical

• Income Protection

• Flexible Benefits EV SchemeMoney Coach Will WritingMortgage AdviceDental and Eye Care Schemes.

• EnhancedFamily Leave (MaternityPaternity Adoption)

• WellnessAllowance500

• Employee AssistanceProgramme

• Discounted Health Assessments

• Volunteering Days

• Matched Funding

We are a Disability Confident Leader which meanswevetaken proactive steps to ensure our workplace is accessible and inclusive for disabled and neurodivergent colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job.

If you need anyassistanceor adjustments to this job description or in the application process please contact a member of the talent team atandwellbe happy to help.

Required Experience:

IC