Technical Systems Analyst 3
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Job Summary
Branch: Gas
Affiliation: MoveUP
Employment Status: Full-Time Regular
Salary: $3478.00 Biweekly
Short-term Incentive Eligible: No
Workplace Flexibility: No
Posting End Date: Open until filled
As the provinces largest energy provider with more than 100 years of knowledge and experience we proudly deliver renewable energy natural gas electricity and propane to 1.3 million customers.
Were actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one ofBCs Top Employers with a diverse team of over 2700 employees we are committed to a safe and inclusive culture where each of us can connect belong and grow. Join us and together lets shape a brighter future for B.C.
The Technical Systems Analyst 3 (TSA 3) provides advanced infrastructure support across FortisBCs core pillars: Infrastructure Systems Network and Unified Communications (UC). The role contributes to complex diagnostics strategic initiatives and cross-platform projects. The role manages their workload and project contributions independently and collaborates closely with Administrators and other technical teams to ensure the reliability scalability and security of FortisBCs infrastructure environments.
- Provides advanced technical support across infrastructure platforms including complex diagnostics and resolution.
- Performs troubleshooting efforts for infrastructure hardware and software issues across systems network and UC environments.
- Plans and executes infrastructure upgrades installations and preventive maintenance activities.
- Contributes to the design and implementation of infrastructure solutions aligned with organizational standards.
- Documents advanced procedures configurations and architectural decisions in the problem management system.
- Provides advanced technical support to infrastructure projects including planning execution testing and post-implementation review.
- Provides guidance and technical leadership to TSA 1 staff and collaborates with Administrators and other senior technical staff to support strategic initiatives and platform improvements.
- Sets up delivers and assists with disposal of infrastructure assets such as servers network equipment and UC hardware.
- Liaises with vendors for advanced support coordination equipment servicing and solution evaluation.
- Maintains current knowledge of FortisBC infrastructure systems standards and tools.
- Evaluates emerging technologies and contributes to infrastructure roadmap discussions.
- Performs duties of a minor nature related to the above that do not affect the evaluation of the job.
- Some travel may be required.
- Completion of 2-year Diploma in Computer or Electronics Technology Computer Science or related field.
- Minimum of 4 years related work experience.
- Advanced knowledge of infrastructure systems including data center operations networking and Unified Communications.
- Experience leading troubleshooting and resolution of complex infrastructure issues.
- Familiarity with infrastructure monitoring automation and orchestration tools.
- Ability to contribute to infrastructure design and strategic planning.
- Experience with scripting automation and integration across platforms.
- Strong interpersonal and customer service skills.
- Strong written and oral communications and presentation skills.
- Excellent analytical and organizational skills including the ability to work in a fast-paced changing environment.
- Ability to manage medium to large-scale projects.
- Ability to analyze and resolve complex technical problems.
- Valid Class 5 British Columbia Drivers license.
This role is primarily for the Enterprise Patch Management team in which we concentrate on keeping the enterprise environment up to date for all hardware and software connected to the network.
In this role you will need to be:
- Experienced in SCCM Intune and Update Manager.
- Experienced with Ansible and Linux RedHat administration and patching.
- Experienced with iOS and Android patching.
- Experienced with Windows Server and Endpoint Patching and Management.
- Interested in automation.
Our engaging workplace offers a wide range of challenging opportunities while being safe inclusive and diverse. We offer a competitive salary and benefits package while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.
To learn more about the recruitment process with FortisBC please visit the Youre Applying. What now page for additional information.
FortisBC acknowledges and respects Indigenous Peoples in Canada on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.
Required Experience:
IC
About Company
FortisBC delivers renewable energy, natural gas and electricity to 135 BC communities and 58 First Nations communities across 150 Traditional Territories.
