Technical Support Specialist United Kingdom

Intelligent Imaging Innovations (3i) LTD is looking for aTechnical Support Specialistto join its expanding team in the United Kingdom. Primary responsibilities include performing preventive maintenance and optimizing microscopy systems. This is an exciting opportunity to join an established scientific instrumentation company designing and manufacturing cutting-edge technologies.

The ideal candidate possesses strong electrical and mechanical skills is familiar with microscopy systems and can problem-solve with minimal guidance. Preferred qualifications includeexperience in fundamental optical theory and microscopy applications and familiarity with advanced imaging platforms including multiphoton light-sheet spinning disk confocal widefield fluorescenceand transmitted light (brightfield/DIC).This is a permanent position requiring both domestic and international travel.

Qualifications:

• Bachelors or technical degree in related field or equivalent experience
• Strong electrical and mechanical skills
• Familiarity with microscopy systems
• Familiarity with optics
• Experience withadvanced imaging platforms including multiphoton light-sheet spinning disk confocal widefield fluorescenceand transmitted light (brightfield/DIC)
• Familiarity with biomedical sciences preferred

Skills & Competencies:

• Electrical technical and mechanical aptitude
• Problem solving and analysis with minimal guidance
• Communication and customer focused
• Team collaboration

Responsibilities:

Telephone and Online Support:

• Provide first response technical support to scientists at biomedical research laboratories
• Field email and phone inquiries immediately upon receipt
• Troubleshoot support issues involving softwareand opto-electronic hardware performance
• Document support issues and manage the reconciliation process via a case tracking system

Customer Site Visits:

• Extensive travel to customer sites is required
• Site visits involve the same type of support as email and phone inquiries and may include software and hardware installation of microscopy platforms/systems systemic troubleshooting basic hardware repair equipment relocation annual system optimization and preventative maintenance

Conditions of Employment:

• Legally eligible for permanent employment in the United Kingdom
• Work safely with lasers optical and electrical systems; understand and follow safety procedures and maintain a safe working environment
• Travel extensively throughout Europe and abroad including the United States
• Flexibility to work outside traditional work hours as required
• Reside in London or surrounding area