Technical Support Specialist-UK

Technical Support Specialist UK

Help keep aircraft crews and passengers connected by delivering expert technical support across the worlds leading aviation connectivity networks.

At Gogo were transforming how people connect in the sky. As connectivity becomes increasingly critical to business aviation our Technical Support team plays a vital role in ensuring customers receive the expertise and support they need to stay connected wherever they fly.

As our Technical Support Specialist UK youll provide technical support and troubleshooting for Gogos inflight connectivity solutions supporting customers OEMs and partners across a variety of satellite air-to-ground and communication networks. Youll work closely with customers engineering product and network partners to resolve issues improve service reliability and deliver a best-in-class customer experience.

If youre someone who enjoys solving complex technical problems thrives in a customer-focused environment and can confidently navigate both technology and relationships wed love to meet you.

What Youll Do

• Provide remote and onsite technical support to OEMs and customers for avionics system configurations troubleshooting and issue resolution

• Deliver technical guidance and support across Gogos connectivity products and services including flight deck and cabin communication systems

• Support customers and OEMs in the use of satellite connectivity networks associated hardware and service compatibility requirements

• Partner with satellite network operators and internal teams to investigate customer issues identify trends and drive timely resolutions

• Monitor network performance and proactively identify opportunities to improve service reliability and customer experience

• Assist with product development and quality assurance activities including software regression testing analysis and defect investigation

• Collaborate with product managers engineers and developers to isolate troubleshoot and resolve technical issues

• Build configure and test hardware solutions within Gogos test lab environment to support new products and customer deployments

What Youll Bring

• Bachelors Degree in a STEM discipline or equivalent practical experience

• 1-2 years of experience in technical support customer support or a related field

• Experience troubleshooting hardware software and network-related issues in a customer-facing environment

• Knowledge of IP-based networking technologies including routers and switches such as Cisco

• Understanding of satellite communications and connectivity networks including Iridium Viasat/Inmarsat air-to-ground technologies or similar systems

• Ability to support customers during occasional off-hours and weekend coverage as

• Must be located within a commutable distance of Farnborough UK and be authorized to work and reside in the United Kingdom

Even Better If You Have

You dont need to check every box below. If you bring experience in some of these areas wed especially like to hear from you:

• Business aviation industry experience and knowledge of aircraft communications systems including SATCOM VHF and Datalink technologies

• Familiarity with flight deck and cabin connectivity systems

• Experience working with international customers teams or partners across multiple regions

• Knowledge of customer relationship management (CRM) platforms and customer support tools

• Proficiency with Microsoft Office Suite and other business applications

• Multi-lingual communication skills

• Experience supporting telecommunications aerospace aviation or connectivity-related technologies

• Ability to work independently while also contributing effectively within a collaborative team environment

• Strong analytical troubleshooting and problem-solving skills with the ability to make sound decisions under pressure

• Excellent customer service communication organizational and time management skills

Why Gogo

At Gogo were transforming how people connect in the sky.

Our teams build and support technology that powers connectivity aboard business aircraft around the world. That means the work you do here has a destination beyond a screen spreadsheet or meeting; it becomes part of an experience happening thousands of feet above the ground.

Youll work alongside people who know their craft challenge ideas solve difficult problems and care about building what comes next.

Ready to help shape the future of connected aviation Come aboard.