Technical Support Specialist

Are you an experienced Technical Support Specialist looking for a role where no two days are the same Our client is an international high-tech organisation and established MSP providing technology support to a range of recognised businesses.

They are looking for a motivated IT Solutions Engineer to help maintain and support customer environments. The role combines customer interaction technical troubleshooting infrastructure support and practical work at client locations.

Key Areas of Responsibility

• Provide customers with responsive and professional technical assistance.

• Attend customer sites to resolve technical issues carry out installations and complete scheduled maintenance.

• Manage incoming incidents and service requests through the companys Service Desk.

• Keep customers informed throughout the support process and work within SLA requirements.

• Identify issues requiring escalation and bring high-priority matters to Managements attention.

• Review workload and establish priorities to ensure business objectives are achieved.

• Monitor customer systems and environments ensuring technology continues to meet required business standards.

• Install configure test maintain and repair IT hardware and software.

• Record technical activity accurately and maintain documentation for unresolved work.

• Handle urgent incidents both remotely and at customer premises.

What you get:

• 30000 - 40000 per year depending on experience.

• 40 days paid holiday annually.

You should have a minimum of 5 years experience in a similar IT position with proven knowledge of:

• Cyber Essentials and GDPR security standards and their implementation (mandatory).

• Microsoft 365 including Email SharePoint Teams and OneDrive (mandatory).

• Microsoft Intune RMM solutions and telephone platforms.

• Network infrastructure installation and maintenance including routers switches APs DHCP DNS TCP/IP VLANs and firewalls.

• Working proactively alongside external service providers.

• Following recognised industry standards processes and best practices.

• Windows Serverand 2022 including Group Policy and security policies.

• Azure administration and implementation.

• Windows 10 Windows 11 and Mac environments.

• Client builds imaging and system deployment.

• Strong customer-facing skills and excellent written and verbal communication.

• The ability to investigate and resolve issues independently.

• A cooperative professional and team-focused approach.