Technical Support Engineer – UK

Our client continuously innovates smart intercom and access-control solutions with hardware-software integration as one of its core strengths. High-standard technical support is viewed as a key differentiator to win customer trust. To empower local sales teams and deliver reliable pre-sales support for customer projects our client is recruiting a Technical Support Engineer. You will design customized solutions run product demonstrations and produce professional technical documentation for IoT and security-related projects.

• Engage deeply with customers to identify business pain points and core project requirements; develop tailored technical solutions and quotations based on the product portfolio respond to technical tender inquiries and drive project closure.
• Deliver product presentations technical demos and on-site POC testing for customers effectively articulating product features and solution value to build technical trust.
• Independently prepare project proposals whitepapers tender technical documents and product configuration guides for both standardized and customized scenarios.
• Support full project sales cycles proactively anticipating potential technical concerns from customers and providing professional technical justification to remove adoption barriers.
• Document customer requirements and real-world case studies to continuously optimize pre-sales solution templates and demo materials empowering internal sales teams.

• Bachelors degree or above majoring in Computer Science Electronics Communication or other STEM disciplines preferred.
• Prior experience in testing or technical support roles is a plus.
• Excellent communication analytical and summarization skills along with a strong team-collaboration mindset.
• Bilingual capability with professional fluency in English and Chinese to handle technical coordination with global product teams.