Technical Support Engineer (L1Frontline Support), EU

The financial industry is growing at a record pace but our data providers are still stuck in the past with cumbersome onboarding processes complicated APIs slow infrastructure and expensive licensing costs.

Databento is the market data platform for modern finance. The company provides real-time and historical data across futures options and equities through a unified API. By owning the entire market data stack end-to-end Databento is the first platform of its kind to combine the performance and reliability demanded by the worlds leading trading firms with a dramatically simpler developer experience. Our team includes alumni of Two Sigma Citadel Securities Flow Traders Tower Research PDT Partners SIG and other top quantitative firms.

This role sits squarely at L1: youll be the first point of contact for customer issues during EU hours responsible for understanding the problem resolving common and well-documented cases and escalating more complex issues to senior support or engineering with clear reproduction steps and context.

Responsibilities

• Act as the first point of contact for customer support inquiries resolvingcommon customer issues related to API usage onboarding authentication integration and billing.
• Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status reproduction steps and logs.
• Identify recurring questions and contribute improvements to documentation FAQs and onboarding materials.
• Write technical content on occasion including tutorials how-to guides and blog posts that help developers get the most out of our APIs.
• Help manage and grow our online developer communities (Slack Reddit etc.) by answering questions and surfacing feedback.

What we typically look for

• Prior experience with Databentos API is strongly preferred as well as familiarity with financial trading and/or market data.
• At least 2 years of experience in technical support QA or engineering.
• Working proficiency in Python.
• Experience with troubleshooting tools (Wireshark tcpdump ss nc telnet strace gdb perf eBPF lsof curl xxd jq SQL) is a plus.
• Experience with observability tools (Grafana Prometheus Loki Sentry) is a plus.
• Strong technical communication skills. DevRel experience (e.g. managing Discord communities creating technical blog posts podcasts videos etc) is a plus.
• Experience at an early-stage startup is a plus.
• Based in the EU region to provide support coverage during business hours.

Notice about phishing scams

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