Technical Service Advisor 8374 Surrey

People dont buy services; they buy confidence trust and peace of mind.

Technical Sales & Service Advisor

36000 - 40000 Bonus Ewhurst Monday to Friday 8-5 Office Based

Are you a technically minded automotive professional who enjoys speaking with customers and helping them make informed decisions

Were recruiting on behalf of a successful independent garage group for a Technical Sales & Service Advisor to join their friendly office team in Ewhurst. This is a fantastic opportunity for someone with strong automotive knowledge who can confidently explain repair recommendations build trust with customers and help convert estimates into confirmed bookings.

This isnt a hard sales role. Its about providing excellent customer service offering clear advice and giving customers the confidence to proceed with the work their vehicle needs.

The Role

Working as part of a small supportive team youll be responsible for creating accurate repair estimates and following up with customers to discuss the work recommended for their vehicle.

Enquiries will come from a variety of sources including:

• Vehicle Health Checks (VHCs)
• MOT failures
• General customer enquiries
• Recommended repair work

Youll prepare detailed estimates explain the work and associated costs offer customers different repair options where appropriate and confidently ask for the booking. Where customers decide not to proceed youll gather feedback to help improve future quote conversions.

What Youll Be Doing

• Producing accurate quotations for vehicle repairs and maintenance
• Calling customers to explain recommended work and associated costs
• Offering repair options to suit different budgets where appropriate
• Following up outstanding estimates to maximise booking conversions
• Building trust through honest knowledgeable conversations rather than high-pressure selling
• Recording customer feedback when work isnt authorised
• Working closely with the workshop and service team to ensure a smooth customer journey

What Were Looking For

• Automotive technical knowledge is essential
• Previous experience in a Service Advisor Parts Advisor Workshop Controller Vehicle Technician or similar automotive role
• Excellent communication and customer service skills
• Comfortable speaking with customers over the phone
• Confident using computer systems to prepare estimates and manage bookings
• Someone who can explain technical information in a clear customer-friendly way
• A positive organised approach with strong attention to detail

Whats On Offer

• Basic salary of 36000 - 40000
• Bonus scheme (details available during the recruitment process)
• Monday to Friday 8:00am - 5:00pm (1-hour lunch)
• No weekend working
• 20 days annual leave plus Bank Holidays
• Long Service Leave increasing holiday entitlement up to 25 days
• Free Friday lunch
• Regular company social events
• Free onsite parking
• Friendly supportive office environment with a small close-knit team

If you have a solid automotive background enjoy helping customers and want to move into a role where your technical knowledge and communication skills can make a real difference wed love to hear from you.

Other Opportunities & Referral Scheme

If this role isnt quite right but youre looking for something else in the automotive sector please get in touch at ASI Automotive Recruitment were committed to finding the right opportunity for you. We also offer a 75 voucher referral reward if you recommend a candidate who we successfully place.

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