Please note that this is a Fixed Term Contract / Secondment opportunity for a period of 12 months.
Interview Date: W/C Monday 10th August 2026.
The Role
Customer liaison will be a key part of the role ensuring that complex integrity checks and system processes are completed to deliver a seamless service as well as providing expert knowledge and advice. The role requires strong attention to detail and an understanding of how processes impact end users enabling recommendations and improvements that enhance the service.
The Technical Processing and Optimisation Officer will complete complex processing and manage simple projects of work in relation to system performance and development on financial and customer facing systems. Customer liaison and understanding of business processing will be a key part of the role ensuring that complex integrity checks and system processes are completed to give a seamless service to our customers.
Delivering expert knowledge and advice the role requires good attention to deal and understanding of how the team processes impact end users making recommendations and improvements to enhance the service.
Accountabilities
Responsible for undertaking system integrity checks and complex processes to ensure excellent delivery of service to the user base.
Create and review processes and relevant documentation such as user guides and process mapping to enable improvement and clarity in working practices.
Contributes to finding innovative solutions to issues which could potentially impact or disrupt the customer experience and/or the processing cycle.
Providing expert knowledge of the systems and business processes to ensure seamless delivery.
Contribute to customer reviews and day to day performance techniques to ensure effective delivery.
Responsible for conducting testing and acceptance of test scripts in accordance with changes to the system. Ensuring all scripts are deposited within the library.
Work collaboratively across the team to manage simple project work assisting with resource planning and comprehension of system activity at specific points within a schedule.
Input into continuous improvement projects across customer services to ensure a culture of embracing change and embedding the Six Pillars of Customer Excellence across the service and into processes.
Contribute to the provision of timely fit for purpose reports for customers ensuring these meet individual requirements.
Specific individual and shared targets and objectives are defined annually within the performance management framework.
The Experience You Will Bring
Educated to RQF Level 2 (GCSE) in both literacy and numeracy or equivalent by experience.
Evidence of continuing professional development and knowledge in relevant professional area.
Awareness of change and incident management processes.
Practical experience in working in a customer facing environment demonstrating a passion for delivering excellent customer experiences.
Excellent communication skills able to explain and adjust communication to a range of audiences; adept at communicating complex challenges in a clear compelling way.
Practical experience in systems testing is desirable.
In March 2026 the Government announced that councils in Greater Essex will be reorganised into five new unitary authorities from April 2028. In addition to this Greater Essex has been accepted on to the devolution priority programme where we will work towards establishing a Mayoral Combined County Authority. You can read more about these changes and what this may mean for this role on our careers site.
Essex County Council is proud to be a Disability Confident Leader. Were committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. Were also committed to interview allveteransandcare leavers who meet the minimum requirements of the role for which they are applying.
Once youve secured your role within Essex County Council you will receive many great employee benefits including support for unpaid carers and flexible working arrangements to accommodate their needs.
If you would like to be kept up to date on other relevant opportunities blogs news events and industry related news at Essex County Council please join The Essex Talent Community
If you have queries on this role or require anything further please email
Technical Processing and Optimisation OfficerFixed TermFull Time27540 to 32388 Per AnnumLocation:ChelmsfordWorking Style:Anywhere workerClosing Date:Sunday 2nd August 2026 at 11.59pm.Please note that this is a Fixed Term Contract / Secondment opportunity for a period of 12 months.Interview Date: W/C...
Please note that this is a Fixed Term Contract / Secondment opportunity for a period of 12 months.
Interview Date: W/C Monday 10th August 2026.
The Role
Customer liaison will be a key part of the role ensuring that complex integrity checks and system processes are completed to deliver a seamless service as well as providing expert knowledge and advice. The role requires strong attention to detail and an understanding of how processes impact end users enabling recommendations and improvements that enhance the service.
The Technical Processing and Optimisation Officer will complete complex processing and manage simple projects of work in relation to system performance and development on financial and customer facing systems. Customer liaison and understanding of business processing will be a key part of the role ensuring that complex integrity checks and system processes are completed to give a seamless service to our customers.
Delivering expert knowledge and advice the role requires good attention to deal and understanding of how the team processes impact end users making recommendations and improvements to enhance the service.
Accountabilities
Responsible for undertaking system integrity checks and complex processes to ensure excellent delivery of service to the user base.
Create and review processes and relevant documentation such as user guides and process mapping to enable improvement and clarity in working practices.
Contributes to finding innovative solutions to issues which could potentially impact or disrupt the customer experience and/or the processing cycle.
Providing expert knowledge of the systems and business processes to ensure seamless delivery.
Contribute to customer reviews and day to day performance techniques to ensure effective delivery.
Responsible for conducting testing and acceptance of test scripts in accordance with changes to the system. Ensuring all scripts are deposited within the library.
Work collaboratively across the team to manage simple project work assisting with resource planning and comprehension of system activity at specific points within a schedule.
Input into continuous improvement projects across customer services to ensure a culture of embracing change and embedding the Six Pillars of Customer Excellence across the service and into processes.
Contribute to the provision of timely fit for purpose reports for customers ensuring these meet individual requirements.
Specific individual and shared targets and objectives are defined annually within the performance management framework.
The Experience You Will Bring
Educated to RQF Level 2 (GCSE) in both literacy and numeracy or equivalent by experience.
Evidence of continuing professional development and knowledge in relevant professional area.
Awareness of change and incident management processes.
Practical experience in working in a customer facing environment demonstrating a passion for delivering excellent customer experiences.
Excellent communication skills able to explain and adjust communication to a range of audiences; adept at communicating complex challenges in a clear compelling way.
Practical experience in systems testing is desirable.
In March 2026 the Government announced that councils in Greater Essex will be reorganised into five new unitary authorities from April 2028. In addition to this Greater Essex has been accepted on to the devolution priority programme where we will work towards establishing a Mayoral Combined County Authority. You can read more about these changes and what this may mean for this role on our careers site.
Essex County Council is proud to be a Disability Confident Leader. Were committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. Were also committed to interview allveteransandcare leavers who meet the minimum requirements of the role for which they are applying.
Once youve secured your role within Essex County Council you will receive many great employee benefits including support for unpaid carers and flexible working arrangements to accommodate their needs.
If you would like to be kept up to date on other relevant opportunities blogs news events and industry related news at Essex County Council please join The Essex Talent Community
If you have queries on this role or require anything further please email
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