Technical Manager

At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

The Position

Technical Manager Regional Customer Support Centre (Tissue Diagnostics)

Location: Burgess Hill Sussex (Hybrid: Minimum 2 days per week in office)

Position Type: Full-time Permanent

The Opportunity

Are you ready to lead a specialist team where the work you do directly impacts patient care across Northern Europe

Roche Diagnostics has an exciting opportunity for a Technical Manager to lead our Tissue Diagnostics remote support team. Based within our state-of-the-art Regional Customer Support Centre (RCSC) in Burgess Hill you will head a core support group dedicated to providing high-value technical and application services.

By leading this vital team you ensure that healthcare providers across the UK Ireland Nordics and the wider EMEA-LATAM region can seamlessly deliver the diagnostic results that patients rely on every day.

Who You Are

You are an inspiring resilient and collaborative leader who thrives in a fast-paced environment. Driven by a desire to exceed customer expectations you bring a questioning mindset that challenges the status quo and drives continuous innovation. You take immense pride in coaching others removing operational bottlenecks and acting as a champion for the Roche brand.

What Youll Do

As our Technical Manager you will lead a team of 12 dedicated specialists providing remote technical and system support for the Roche Tissue Diagnostics portfolio alongside customer and staff training.

Your core responsibilities will include:

• Leadership & Coaching: Empower mentor and foster high performance within your team taking full accountability for line management recruitment and professional development.

• Operational Excellence: Oversee the daily delivery of high-value remote support ensuring full alignment with Roche Global quality and performance standards.

• Strategic Collaboration: Partner cross-functionally with Regional Service Managers Sales and Marketing to ensure our service offering directly supports broader business goals.

• Matrix Influence: Act as a key stakeholder within the RCSC leadership network shaping how we deliver a best-in-class customer experience across international borders.

What You Bring

Essential Requirements:

• Education: A Degree in a Life Science subject or an equivalent professional engineering/clinical qualification.

• Leadership Experience: Proven track record in line management or a clear ability to demonstrate the leadership competencies required to coach develop and upskill a high-performing technical team.

• Industry Background: At least 3 years of experience in systems support and implementation or a proven track record working within a Pathology or Blood Sciences laboratory environment.

• Technical Skills: Strong digital literacy including proficiency with Microsoft Office Google Suite and enterprise CRM platforms (e.g. Salesforce).

• Communication: Exceptional verbal and written communication skills with a natural ability to influence stakeholders within a complex matrix organization.

Desirable Attributes:

• A specialized background or technical familiarity with Histology/Tissue Diagnostics workflows is highly advantageous.

Who we are

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.

Lets build a healthier future together.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities duties and skills required of personnel so classified. Furthermore they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race religion or belief sex gender reassignment sexual orientation marriage and civil partnership pregnancy and maternity disability or age. We recognise the importance of flexible working and will review all applicants requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.