To lead the commercial management quality assurance and cost control of internal Direct Labour Organisation (DLO) and external contractor repair services ensuring works are delivered to the highest standards of quality compliance value for money and financial integrity. The role is responsible for delivering an effective inspection and auditing function across responsive repairs voids disrepair electrical compliance and planned works while supporting performance monitoring continuous improvement and informed operational decision-making.
Key Responsibilities
Carry out pre-inspections in-flight inspections and post-inspections of repair and maintenance works to identify defects verify quality and ensure accurate coding and specifications.
Conduct desktop inspections to validate contractor claims coding accuracy and subcontractor margins.
Quality check completed works against contractual standards including NATFED and bespoke Schedule of Rates requirements.
Monitor contractor and subcontractor coding trends challenging inconsistencies and raising concerns through contract performance meetings.
Prepare reports demonstrating compliance with Property Services policies and ensure void properties meet required lettable standards.
Work collaboratively with DLO teams and management to identify trends in work quality defects and service delivery issues.
Undertake root-cause analysis relating to recurring workmanship material or equipment defects to support service improvement.
Monitor recall works and ensure issues are resolved to customer satisfaction.
Identify rechargeable works and latent defect or guarantee-related repairs and escalate appropriately.
Ensure compliance with legislation procurement requirements governance frameworks financial regulations and Health & Safety standards.
Maintain accurate inspection records reports photographs and ICT system updates.
Provide performance monitoring cost analysis forecasting and auditing support across repairs workstreams.
Build effective working relationships with internal teams contractors residents and external stakeholders.
Support continuous improvement initiatives and recommend enhancements to working practices materials and service delivery.
Participate in training professional development and appraisal activities.
Requirements
Relevant trade technical or construction-related qualification such as NVQ City & Guilds or equivalent.
Experience within repairs maintenance housing or building trades environments.
Strong knowledge of repairs operations maintenance processes and building/trade practices.
Understanding of commercial management cost control auditing and contractor payment mechanisms.
Knowledge of Schedule of Rates (SoRs) valuations and financial governance principles.
Understanding of statutory compliance Health & Safety regulations and housing service standards.
Strong analytical and problem-solving skills with the ability to identify trends and inefficiencies.
Ability to confidently challenge contractor performance pricing and quality issues.
Excellent written and verbal communication skills.
Strong report writing and record-keeping abilities.
Effective stakeholder management and collaborative working skills.
Ability to manage workloads meet deadlines and work independently.
Strong attention to detail and commitment to quality assurance.
Commitment to equality diversity customer service and continuous professional development.
Additional Information
Hours per week: 35
Payment frequency: Biweekly payments
Location: Lewisham London SE6
Hybrid working 3 days in office
5 Month Contract With A Local AuthorityJob PurposeTo lead the commercial management quality assurance and cost control of internal Direct Labour Organisation (DLO) and external contractor repair services ensuring works are delivered to the highest standards of quality compliance value for money and ...
5 Month Contract With A Local Authority
Job Purpose
To lead the commercial management quality assurance and cost control of internal Direct Labour Organisation (DLO) and external contractor repair services ensuring works are delivered to the highest standards of quality compliance value for money and financial integrity. The role is responsible for delivering an effective inspection and auditing function across responsive repairs voids disrepair electrical compliance and planned works while supporting performance monitoring continuous improvement and informed operational decision-making.
Key Responsibilities
Carry out pre-inspections in-flight inspections and post-inspections of repair and maintenance works to identify defects verify quality and ensure accurate coding and specifications.
Conduct desktop inspections to validate contractor claims coding accuracy and subcontractor margins.
Quality check completed works against contractual standards including NATFED and bespoke Schedule of Rates requirements.
Monitor contractor and subcontractor coding trends challenging inconsistencies and raising concerns through contract performance meetings.
Prepare reports demonstrating compliance with Property Services policies and ensure void properties meet required lettable standards.
Work collaboratively with DLO teams and management to identify trends in work quality defects and service delivery issues.
Undertake root-cause analysis relating to recurring workmanship material or equipment defects to support service improvement.
Monitor recall works and ensure issues are resolved to customer satisfaction.
Identify rechargeable works and latent defect or guarantee-related repairs and escalate appropriately.
Ensure compliance with legislation procurement requirements governance frameworks financial regulations and Health & Safety standards.
Maintain accurate inspection records reports photographs and ICT system updates.
Provide performance monitoring cost analysis forecasting and auditing support across repairs workstreams.
Build effective working relationships with internal teams contractors residents and external stakeholders.
Support continuous improvement initiatives and recommend enhancements to working practices materials and service delivery.
Participate in training professional development and appraisal activities.
Requirements
Relevant trade technical or construction-related qualification such as NVQ City & Guilds or equivalent.
Experience within repairs maintenance housing or building trades environments.
Strong knowledge of repairs operations maintenance processes and building/trade practices.
Understanding of commercial management cost control auditing and contractor payment mechanisms.
Knowledge of Schedule of Rates (SoRs) valuations and financial governance principles.
Understanding of statutory compliance Health & Safety regulations and housing service standards.
Strong analytical and problem-solving skills with the ability to identify trends and inefficiencies.
Ability to confidently challenge contractor performance pricing and quality issues.
Excellent written and verbal communication skills.
Strong report writing and record-keeping abilities.
Effective stakeholder management and collaborative working skills.
Ability to manage workloads meet deadlines and work independently.
Strong attention to detail and commitment to quality assurance.
Commitment to equality diversity customer service and continuous professional development.