Technical Engineer

About Carrier

Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating innovations that bring comfort safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control air quality and transportation we improve lives empower critical industries and ensure the safe transport of food life-saving medicines and more. Since inventing modern air conditioning in 1902 we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class inclusive workforce that puts the customer at the center of everything we do. For more information visit or follow Carrier on social media at @Carrier.

As a Technical Support Advisor based in Stockport you will provide high-quality technical support to installers dealers and internal stakeholders ensuring an excellent customer experience while supporting the continued success of Carrier and Toshiba Residential and Light Commercial Systems .

Working as part of the Technical Support team you will deliver expert product guidance troubleshoot technical issues and support field activities. This role combines office-based technical support with occasional customer site visits workshop activities and participation in training and industry events.

• Provide technical support to installers dealers and customers via telephone and email.
• Manage the Technical Support inbox ensuring enquiries are responded to accurately and within agreed service levels.
• Investigate technical issues and produce detailed technical reports and recommendations.
• Carry out customer site visits to provide on-site technical support and resolve product-related issues.
• Prepare documentation and paperwork required for invoicing site visits.
• Perform hands-on technical work within the workshop including product inspections testing and fault diagnosis when required.
• Participate in the Technical Support on-call phone rota to provide out-of-hours assistance as required.
• Support the preparation and delivery of PP Technical Training sessions.
• Assist with the setup maintenance and operation of technical display equipment for exhibitions demonstrations and customer events.
• Maintain accurate technical records and contribute to the continuous improvement of technical support processes.
• Work collaboratively with internal departments including Service Sales Training and Product Management to deliver effective customer solutions.
• Ensure all work is carried out in accordance with company policies quality standards and health and safety requirements.

• Experience in a technical support service engineering or HVAC-related role.
• Strong fault-finding and diagnostic skills.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Good report writing and documentation skills.
• Proficiency in Microsoft Office applications.
• Full UK driving licence and willingness to travel for customer site visits when required.
• A proactive team-oriented approach with a commitment to delivering high-quality technical support.

Pay Range

Other Compensation

Benefits

We offer a competitive total rewards package that may include other benefits and wellbeing programs. Offerings vary by role and location and are designed to support employees health security and success.

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age or disability or any other applicable protected class.

If you require a reasonable accommodation to complete the application process participate in an interview or otherwise engage in the hiring process please contact us at We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Job Applicant Privacy Notice

Please click on the link below to review the Job Applicant Privacy Notice.

Use of AI in Recruitment

Technologyenabled tools may support parts of the recruitment process with oversight by people.